Author note -
Compiling everything our products can do is a labor of love â and what a fitting moment to be doing it, as the Release alphabet circles back to its second "A." The volume of news has grown so much that this guide now includes over 900 links: release notes, features and capabilities, blogs, videos, webinars, podcasts, and beyond â all organized for our Platform Owner, Product Owner, and Process Owner personas. You'll find everything arranged alphabetically by productâŚ
While AI helped me discover some hidden content, this guide is a fully human-in-the-loop curated guide.
With a guide this size, something will have slipped through â a missed feature, a broken link, a wrong turn. If you spot one, tell me. Help me make this better - email me michael.scully [at] servicenow.com
Experience agentic AI with the Australia release
The platform just leveled up. Our newest release gives you the flexibility and control to secure, manage and optimize data and workflows to confidently bring AI across the enterprise.
The Australia release brings automated decisionâmaking and continuously maintained knowledge directly into the flow of work. Backlogs clear faster, approvals move with confidence, and people and AI act with full context. Builtâin governance and enterpriseâwide visibility empower you to scale AI safely and responsibly, all while your teams stay in control.
Stop Feeding the AI chaos. Start Controlling it.
The more autonomous AI becomes, the more it needs a platform that makes autonomy safe at scale.
--- News & Announcements ---
The superpowers that turn AI chaos into results
- News: ServiceNow expands AI Control Tower to discover, observe, govern, secure and measure AI on any syste...
- News: ServiceNow turns enterprise AI chaos into control with the platform for governed autonomous work
- News: ServiceNow extends agentic AI governance from desktops to data centers with NVIDIA
- BLOG: Australia: The Release Where AI Delivers for Developers
- Australia Release with the Developer Advocates
See the Developer Passport Australia Release Preview under "Events" after the Release details
--- Learn about AI Platform Australia Release ---
STEP 01 - Discover
Get up to speed on everything new. Learn what's changed, what's been added, and what it means for your instance.
Australia release delivers the superpowers that turn uncertainty into confidence,
confidence into action and AI into outcomes!
- Learn about the Australia release
- Australia Release Highlights
- Australia Release Full Keynote
- White Paper: ServiceNow commitment to responsible AI and how we deliver responsible GenAI solutions
- AI Innovation Reel
ServiceNow is the AI control tower for business reinvention
Sense any data. Decide with context. Act across workflows. Secure at Scale
Four Superpowers That Turn AI Chaos into Results
See what actually matters. Make decisions at machine speed. Turn insight into action. Scale with control.
Watch the Australia Launch Event Replay with Heath Ramsey
View By Product
(Alphabetical except Industry Solutions under "Industries")
- Accessibility
Accessibility information for all Australia features and products
Accessibility and conformance
2026 Roadmap: (Link, scroll down to Accessibility Roadmap)
AI-powered on-screen content interpretation and summarization for users
Voice Output Capability (text-to-speech functionality)
Voice Input multilingual support expansion
Text Adjust extension expanding to French Canadian, Spanish, German, and Japanese
Interactive user guidance for adopting OOTB accessibility preferences
Neurodiversity support with UI adaptation preferences within the platform
Enhanced accessibility in Vibe coding and Build Agent experiences
Be sure to check out new Platform Analytics improvements including screen reader notifications.
The Enterprise Architecture module also received EA improvements
BLOG -- Less screen. More signal: How AI is changing what accessibility looks like in the enterprise
BLOG -- Scaling Accessibility Across Your Organization: A playbook
BLOG -- Scaling Accessibility Across Your Organization: A playbook
Podcast: Empathy in Action - Building Accessibility at ServiceNow
ServiceNow Accessibility Statement
Accessible experiences for everyone - View Now Assist
Get TextAdjust - Neurodiversity Plug-in
Accessibility - A11y Community
- Access Management
Now a standalone application with its own navigation and configuration
Access Analyzer v6.1 enables self service comparison of user access levels and permission auditing
Identifies and remediates over-permissioned accounts to reduce internal risk exposure
Support agents can compare user access to determine precise permissions needed
See Access Control List Rules for more information - Authentication
- Accounts Payable Operations
Leverage accounts payable document classification skill to classify email attachments based on the AI recommended score
Validate supplier provided tax against a system-calculated tax by integrating enterprise grade tax engine
See Accounts Payable Operations for more information
- Adoption Services
In product guidance and help features with a proactive AI assistant that generates engaging voice-based guidance dynamically
See Adoption services for more information
- Advanced Approval Management
Create approval workflows that specify appropriate approvers and define approval steps
Automate approval workflow by setting conditions that automatically trigger approval process
Prevent delays through automated reassigning pending approvals
And moreâŚ
See Advanced Approval Management for more information
- Advanced Risk
- Advanced Work Assignments
Use AWA with non-task and non-interaction tables such as leads, opportunities, orders and quotes
See Advanced Work Assignment for more information
- Agile 2.0
BLOG -- Start Here: Agile 2.0 Deprecation and Collaborative Work Management
- AI - ServiceNow AI Platform (Schedule a Demo)
ServiceNow AI Platform core features release notes
ServiceNow AI Platform administration release notes
ServiceNow AI Platform capabilities release notes
ServiceNow AI Platform security release notes
ServiceNow AI Platform user interface release notes
AI Experiences release notes- Put AI Agents to work for you
- AI Agent Fabric
- Model provider flexibility / choice
- See 'AI Control Tower' below
- See 'AI Search' below
- See 'Build Agent' below
- Utilities dashboard
- Multiple signatures for a record across certificates
- Code Signing OOB Apps Signatures plugin
- New key pair
- Wild Card Purpose for KMF Signature Configuration
- Code signing for probes
- Manage Field Encryption Enterprise with an enhanced Administration Interface
- Integrate External Key Management Service (EKMS) with Encryption Modules
- Expanded topic limits in Hermes
- Hermes Usage Dashboard Improvements
- Access restrictions by IP address
- View-only role
- Action Fabric - announced at K26. ServiceNow opens its full system of action to every AI
Any AI agent built on ServiceNow or with a third party to drive governed enterprise actions with ServiceNow through MCP - AI
- AI Control Tower
- AI Search
- Build Agent
- Code Signing
- Context Engine
Give every AI agent the organizational intelligence to sense, decide, act and secure - Document Intelligence
- Document Services
- Encryption
- Generative AI Controller
- Hermes Messaging Service
- Instance Data Replication
- Instance Scan
- Knowledge Graph
- Localization Workspace
- Otto - "See under Otto below"
- Predictive Intelligence
- Process Mining
- Process Mining Product | View Demo | Data sheet
- Parallel processing for playbook data introduced
- Process Step filter (Previously Transition filter) & Rule-based Findings enhanced
- Intent and Activity analysis available with Now Assist
- Mine Agentic AI logs
- Integration with Task Mining
- New automated findings introduced
- Multidimensional projects filters
- Evaluation project for security operations available
- Introduced views to the Platform Analytics workspace for Process Mining
- Multidimensional maps are supported on the Opportunity details page and PA components
WEBINAR -- From answers to action - How Micron built an AI front door for the enterprise - June 2 8:00AM PT - 8:45AM PT
Enterprise AI Maturity Index 2025
BLOG -- Agentic Architecture Maps - A Practitioners Guide to Sense, Decide, Act, Govern
Solution Brief -- ServiceNow AI Agents
VIDEO -- Say hello to real AI Agents | ServiceNow AI Agents launch event
BLOG -- Unlock productivity: AI agent solutions
ARTICLE -- Leadership at warp speed: How to drive success in the era of agentic AI
AI Governance
Podcast: What is Agentic AI and Why Should I Care? Breakpoint: Apple Podcasts | Spotify | Amazon Music | TuneIn | RSS
Podcast: Beyond the Hype: Generative AI in the enterprise
Podcast: Exec Circle Maximizing the Minutes on AI: AI Hype to Transformation
Podcast: AI Transformation & The Future of Work
- AI Control Tower
- AI Control Tower release notes
- Customize the AI security score calc to reflect your security requirements
- Use new security metrics to monitor your LLM and AI agent output for security policy violations, PII and potential threats
- Gain visibility into MCP server access by ServiceNow AI agents and registered third party MCP clients
- Configure and create automation rules to set AI assets as managed assets
- Manage end to end life cycle of your agentic AI systems
- Define intended use and purpose of an AI system so you can determine its benefits and risks
- AI assets including AI models, AI systems, prompts, datasets and MCP servers can be categorized as managed/unmanaged
- AI connections are introduced in AI Control Tower using Service Graph Connectors (SGC)
- AI model providers supported contains providers such as Now LLM Service, AWS Claude, Now LLM LTS model etc.
- AI model providers configured by your organization contains providers such as Perplexity, IBM Watson, etc.
- AI Gateway offers Global MCP clients which once created can be used across all MCP servers
- A Gateway offers MCP Catalog to choose while adding MCP servers into AICT
AI Control Tower - AI Strategy
- Unified AI asset inventory
- Enterprise AI Value + Core Experiences
- AI Governance (AI Security, Access, and Privacy, Risk Scoring & Aggregation)
Explore AI Control Tower
BLOG - Q1 2026 Release Highlights for Risk and Resilience
Podcast - AI Control Tower & SN University
BLOG -- Australia Release Highlights for Risk and Resilience
BLOG -- Risk Features Demos in the Australia Release
IMPACT ACCELERATOR -- Jumpstart Your AI Control Tower
- AIOps
See also ITOM Health, ITOM Visibility
ServiceNow AIOps (part of ITOM Health) uses machine learning, analytics, and GenAI to transform IT operations from reactive to proactive, reducing noise by up to 90% and improving mean time to resolution (MTTR). It automatically detects anomalies, correlates events, and identifies root causes, enabling automated remediation.
ServiceNow AIOps
ServiceNow AIOps docs
BLOG -- A Comprehensive Overview of AIOps and its Magic in Action
ARTICLE -- ServiceNow named a Leader in the 2026 IDC MarketScape for worldwide AIOps
- AI Search (Link)
Hybrid search combines keyword and semantic understanding for more relevant portal search results
See also "MoveWorks"
AI Platform Events
VIDEO -- Let's Get Started with AI Search
IMPACT ACCELERATOR -- Jumpstart Your AI Search
IMPACT ACCELERATOR -- Extend Your AI Search
- Alumni Center
Employee Experience Academy - Alumni Center
Alumni Center
GUIDE -- Alumni Center.doc
- App Engine Studio
See also "AI - ServiceNow AI Platform" > "Build Agent"
Build apps using App Engine Studio - App Engine Management Center *
- Developer sandbox
- ServiceNow Studio enhancements *Powered by Now Assist
*** Welcome to the Developer Passport: Australia Release Preview ***
Webinar -- App Engine Academy (Monthly Webinars) (App Engine Events)
Webinar -- Office Hours: App Engine (Monthly Q&A) (App Engine Events)
VIDEO -- ServiceNow Studio & Build Agent in Australia
IMPACT ACCELERATOR -- Jumpstart Your App Engine
- Application Manager (Link)
BLOG -- Getting Started with Application Manager
VIDEO -- Application Manager: Getting Started
- Application Portfolio Management (APM)
See: "Enterprise Architecture"
- Application Vulnerability Response (Link)
See also "Security Operations"
- Armis Centrix
Proactive asset centric, most comprehensive Cyber Exposure Management Platform
See -- Real time visibility
Prioritize & Assess -- Accelerate response
Protect -- Protect your attack surface to vulnerability detection and remediation.
ServiceNow completes Armis acquisition, closing the gap between asset visibility and cyber risk
- Asset Management
Improve productivity with AI agents to fulfill software and hardware asset requests
See "Enterprise Asset Management"
See "Software Asset Management"
See "Hardware Asset Management"
See "Cloud Cost Management"
IT Asset Management release notes
Asset Management Events
- Automated Testing
BLOG -- Automated Tests
Learn more about ATF enhancements in the Australia release
IMPACT ACCELERATOR -- Jumpstart Your Automated Testing
- Autonomous Workforce
See Autonomous Workforce
- Build Agent
Build anywhere with Build Agent skills, developers can work with the tools they already know and deploy directly
Learn more about Build Agent in ServiceNow Studio in the Australis release
Use Build Agent to edit flows in the Australia release
BLOG -- Build Agents Have Entered the Chat
VIDEO -- ServiceNow Studio & Build Agent in Australia
Getting Started Guide for Developers
Build Agent in Studio is now available on PDIs
Get a step by step guide to building ServiceNow apps via Claude Code and the ServiceNow SDK
- Business Continuity Management
See "Governance Risk Compliance"
- Change Management
AI agents for change management
Change Management release notes
BLOG -- Modern Change Management Adoption Playbook
Webinar -- Modern Change Academy (Monthly Webinars) (ITSM Events)
- Cloud Cost Management
DOCS - Cloud Cost Management
Video - Install and Activate CCM + Infra Stack Plugin
- Collaborative Work Management
(See Also Strategic Portfolio Management) (Link)
BLOG -- CWM Australia Updates - March 2026 Store Release
BLOG -- Start Here: Agile 2.0 Deprecation and Collaborative Work Management
- Configuration Management Database
(CMDB) & Data Foundations (Link)
See also: "ITOM"
Video -- Elevate Your Data Strategy with latest CMDB and CSDM Innovations
ICYMI -- The beauty of clean design: The Y release brings new architecture to the good old CMDB
CSDM and the CMDB Data Foundations Dashboards
CMDB Integrations Dashboard in the Next Experience
IMPACT ACCELERATOR -- Introduction to CMDB: Ingestion
IMPACT ACCELERATOR -- Jumpstart Your CMDB
IMPACT ACCELERATOR -- Jumpstart Your CSDM: Crawl
IMPACT ACCELERATOR -- Jumpstart Your CSDM: Foundation
IMPACT ACCELERATOR -- Jumpstart Your CSDM for Service Operations
- Conversational Interfaces (Link
Agent Chat
Now Assist in Virtual Agent
Sidebar
Virtual Agent (See 'Virtual Agent' below)
- Core Business Suite
AI-powered platform that unifies HR, health & safety, finance, procurement, legal, and facilities operations into a single, intelligent experience.
BLOG -- Getting started with Core Business Suite
- Customer Service Management
Customer Service Management Community site- Dock in CSM Configurable Workspace
- Form template enhancements
- Workspace record page interoperability
- AI Interaction wrap-up
- Highlight fields with unsaved changes
- Knowledge Center article editor available in CSM Configurable Workspace
- Unread email count on interaction tabs
- Configuring a contact as a consumer
- Granular administrative roles for Customer Data Foundation
- New fields in the Customer Account table
- Description field added Customer Data Foundation configuration tables
- Billing accounts data model enhancements
- Granular admin roles
- Add related parties to an install base item
- Adding related parties to a sold product
- Sold product form
- AI workflow tab added in Core UI
- Filter controls in Now Assist Guardian
- Recommended Actions - View the relevancy score on the Case resolution guidance
- Recommended Actions - Configure contextual filtering of AI search results
- Recommended Actions - Support for mandatory Contextual inputs
- Recommended Actions Manage and configure metadata with delegated developer approach
- AI interaction wrap-up
- Process mining-Pre-configured templates for CSM Process Mining Projects
- Agent experience for CSM *
Minimize drafts of comments, work notes and emails to a dock at bottom.
Enable agents to work from single location with ability to view CSM configurable workspace record pages in other spaces
Populate interaction wrap up codes and notes using AI
See CSM Configurable Workspace for more information - Case management for CSM
- Customer Service Problem Management
- Data management for CSM
- Intelligence for CSM
- Self-service and omnichannel engagement for CSM
- Workforce Optimization for CSM
Customer Service Management release notes
Customer Service Management (CSM) Events
VIDEO -- What's New in Australia Q1' 26 release for CSM
IMPACT ACCELERATOR -- Jumpstart Your AI Agents for CSM
IMPACT ACCELERATOR -- Jumpstart Your CSM Configurable Workspace
- Customer Success Management
See Also Impact down below the alphabetical list
BLOG - Engagements in Customer Success Management
- Data & Analytics
- See Workflow Data Fabric
- See Platform Analytics
- See RaptorDB Pro
- See Privacy
COMMUNITY -- Data & Analytics Community
IMPACT ACCELERATOR -- Jumpstart Your Database Management
IMPACT ACCELERATOR -- Jumpstart Your Data Privacy
- Developer Sandboxes
BLOG -- Developer Sandboxes (Road to K26 Series)
BLOG -- Developer Sandboxes FAQ and Getting Started Guide
- Digital End-User Experience (DEX)
Webinar -- Office Hours: Digital End-User Experience - Every third Thursday of the month (ITSM Events)
DEX Insights | Chat using Now Assist with Virtual Agent - Reviewing top processes by resource usage in incident investigation with DEX
- DED issue diagnosis and resolution agentic workflow
- Event monitoring with DEX
- AI-powered root cause analysis for Zoom call quality issues
- Get AI driven insights for boot time performance
- View GPU device metric details
- Applications
- Bulk remediation for impacted Devices
- Digital End-User Experience Remedial Actions
- Digital Product Release (Link)
Digital Product Release Data Sheet
Digital Product Release Store App
BLOG -- Digital Product Release Adoption Playbook
IMPACT ACCELERATOR -- Jumpstart Your Digital Product Release
- Employee Center
See "Employee Slate" and "EmployeeWorks"
Former employees can now review their personal details and self-register as an alumni, speeding up employee offboarding.- Simplified navigation
BLOG -- Simplified Side Navigation (Academy Session) - Manage approvals with Now Assist Approval Assistance AI agent
- Configure widget heading levels for accessibility
- Enhanced Requests Experience
- Moveworks for Employee Center
- Quick start tests for Employee Center
- Browser extension for Employee Center
- Simplified navigation
- Employee Center
Video - Browser Extension for Employee Center (Employee Center Academy)
- Employee Center Pro
BLOG -- IDC MarketScape names ServiceNow a leader in employee experiences
BLOG -- Now Assist for Employee Center: An Introductory Guide
IMPACT ACCELERATOR -- Jumpstart Your Employee Center
IMPACT ACCELERATOR -- Extend Your Employee Center to Pro
Employee Center Events
- Employee Communications Monthly Q&A
- Deploying Employee Center Monthly Q&A
- Employee Center Academy (Monthly Webinars)
Best Employee Portals Contest
- BLOG -- 2026 Best Employee Experience Contest
- workflow -- Your portal could never: Best employee portals of 2025
- BLOG -- Winners of the 2025 Best Employee Portal Contest (BEPC)
- ICYMI -- Meet the winners of our 2024 Best Employee Portal Contest (BEPC)
- Employee Service Management
Employee Service Management
See also "HR Service Delivery"
See also "EmployeeWorks"
See also "Health and Safety"
See also "Workplace Service Delivery"
See also "Emergency Response Management"
See also "Legal and Contract Operations"
- Employee Slate
BLOG -- Introducing Employee Slate
Employee Slate Overview
Employee Slate Home
- EmployeeWorks
Moveworks and ServiceNow have come together to deliver ServiceNow EmployeeWorks -- the AI front door to get work done.
EmployeeWorks includes Moveworks + Employee Slate Advanced (the next-gen employee experience layer)
See also "Employee Slate" - Conversation first for every ask
- Search and action in one
- Task automation across your enterprise
- Employee access anywhere
- Reasoning Engine
- AI Agent Marketplace
WEBINAR -- From answers to action - How Micron built an AI front door for the enterprise - June 2 8:00AM PT - 8:45AM PT
Introducing ServiceNow EmployeeWorks
BLOG -- ServiceNow EmployeeWorks: The AI Front Door That Turns Employee Intent into Action
BLOG -- Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works
BLOG -- Bringing Moveworks AI to Employee Center
VIDEO -- Moveworks in Employee Center
VIDEO -- How does ServiceNow use ServiceNow to empower employees?
- Encryption
See: "AI - ServiceNow AI Platform" > "Security & Privacy"
- Enterprise Architecture (formerly APM) (Link)
The Business Process Modeling helps Enterprise Architects to to visualized and document all their business processes and map them to their IT estate (Business pplications and other CMDB elements), which is cruical for them to be compliant, and maintain required regulated data. (Comment: Also added to NowAssist tab)
BLOG -- Enterprise Architecture March 2026 Australia Release (Includes Australia Release Delta Deck)- Enterprise Modeling and Visualization enhancements
- Exploring publishing center in Enterprise Architecture Workspace
- Publish TRM catalog to a knowledge base
- Enhancements to the Business Process related lists
- Enhancements to Business Capability related lists
- Create documents for Enterprise Modeling and Visualization diagrams
- Exploring architecture analyzer
- Application rationalization page enhancement
- Monitor AI governance on portfolio tab
-
- Manage TRM products within business applications
- Map technical capabilities to business apps
BLOG -- Prepare for the AI technology landscape with Enterprise Architecture
Video -- Enterprise Architecture Workspace | Overview
SPM Events
Working with the Enterprise Architecture Workspace dashboard
- Enterprise Asset Management (Link)
- Automate enterprise asset sourcing by using an agentic workflow
- Automatically generate instructions for enterprise asset repairs by using an agentic workflow
- Define, schedule and track complex asset-centric work tasks through work order plans
- Manage multimedia production equipment models and assets
- Replace broad admin checks with granular admin roles and ACL updates
- Multiple assets and asset groups in a work order
- Enhanced and unified enterprise asset inventory auditing experience
BLOG -- What's New in Australia Release for Enterprise Asset Management
- Enterprise Service Management (Link)
- ESG Management
See 'Operational Sustainability Management' - the Environmental Social and Governance Application has a new name.
- Event Management
See ITOM
- External Content Connectors
See 'Workflow Data Fabric'
- Field Service Management (FSM)
- Advanced Appointment Booking
- Field Service Contractor Management
- Field Service Marketplace
- Field Service Territory Planning
- Beginning with the Australia release multiple applications have been moved to the ServiceNow Store
- Field Service Management release notes
- Financial Services Operations (Link)
See Industry Solutions > Financial
- Google Cloud
NEWS -- ServiceNow and Google Cloud Expand Partnership uniting AI agents for autonomous enterprise operation...
ServiceNow and Google Cloud put AI to work for people
Google Cloud Storage Spoke
- Government Transformation Suite
See Industry Solutions > Government
- Governance, Risk, and Compliance
See 'Risk Products'
See 'Integrated Risk Management'
See 'AI Control Tower'
BLOG -- Australia Release Highlights for Risk and Resilience
BLOG -- Australia (Q1 2026) Release Highlights for Risk and Resilience
BLOG -- Risk Features Demos in the Australia Release
EVENT -- Sign up for GRC Events- OSCAL Assessment Plan export and import
- Request control tailoring
- Inherit from multiple providers
- Control grid view
- Control tests grid view in Engagements
- CAM workflow configuration enhancements
- AI Risk and Compliance
- Audit Management
- Business Continuity Management
BCM Core
BCM Foundation
BCM Advanced - Compliance Case Management
- Continuous Authorization and Monitoring
- Crisis Management
- Model Risk Management
- Operational Resilience (See also "Operational Resilience")
- Policy and Compliance Management
- Privacy Management
- Regulatory Change Management
- Risk Management
- Smart Assessment Core
- Third Party Risk Management
- Vendor Risk Management
- Common GRC features
- Hardware Asset Management
BLOG -- What's New in Australia Release for Hardware Asset Management
BLOG - Hardware Asset Management: On Demand
BLOG -- Unlocking Hardware Asset Management: Success Guide - Manage your assets with comprehensive and real-time data
- Gain visibility into approximated life cycle dates for hardware and consumable model
- Enhanced and unified hardware asset inventory auditing experience
- Enhanced asset disposal workflow to streamline the management of retired assets
- Enable your key functional roles or personas to directly manage Advanced Shipment Notification (ASN)...
- Streamline model creation by copying a model directly from the Content lookup portal
- Health & Safety
Provide a centralized service center that ensures smooth communication, streamlined documentation, and compliance readiness. Contractors gain easy access to tools, permits, and certifications, while site managers can effortlessly track qualifications, stay informed about expirations, and approve workflowsâall in one place, accessible anytime, anywhere. - Contractor service center
- Conversational incident reporting *Powered by Now Assist
BLOG -- What's New in the March 2026 Release
COMMUNITY -- Health and Safety (Forum, articles, blog and events)
- Healthcare and Life Sciences
See: "Industry Solutions" > "Healthcare and Life Sciences"
- HR Service Delivery (Link)
See Also "EmployeeWorks" - Agent Workspace for HR Case Management
Enable CCaaS providers to display native voice and callback integrations so HR agents can manage calls directly
Recommend actions based on the context of the case, helping HR agents resolve HR cases efficiently
See Agent Workspace for HR Case Management for more information - Case and Knowledge Management
- Company news and events AI agent *Powered by Now Assist
- Interview setup for recruiters
- Streamline employee-to-alumni transitions
- Browser extension for Employee Center
EBOOK -- Discover the Business Value of HR Service Deliver for your Organization
BLOG -- Agentic AI Capabilities for HR
BLOG -- Agentic AI for Employee Journey Management
BLOG -- Employee Journey Management Quick Start Guide
BLOG -- The Case Assignment Continuum: A Framework and Maturity Model for HR Case Assignment in ServiceNow
BLOG -- March 2026 Store Release Deep Dive Blog HRSD
Video - Employee Relations (HRSD Academy)
IMPACT ACCELERATOR -- Jumpstart Your Employee Journey Management
- Hyperautomation and Low Code
Hyperautomation and Low-code release notes
- Impact Customer Success Solution
See Impact in its own section after the alphabetical listing
- Industry Solutions
<INSERT LINK TO BLOG POST>
- Instance Observer
Overview of Instance Observer
IMPACT ACCELERATOR -- Introduction to Instance Observer Guided
- Integration Hub (Link)
See also 'Workflow Data Fabric'
Data Sheet -- Connect any modern API-enabled system to ServiceNow
Explore Pre-Built Spokes
IMPACT ACCELERATOR -- Jumpstart Your Integration Hub
- Integrated Risk Management (IRM)
Integrated Risk Management Advanced release notes
Integrated Risk Management Foundation release notes
Integrated Risk Management Prime release notes
Integrated Risk Management Standard release notes- Risk event summarization with AI
- Regulatory mapping and controls recommendation with AI
- Common control objective creation
- Control objective change manager agent
- Advanced Risk Assessment* Assign risk event owners, issue owners and risk event approvers based on entity fields
- Entity-based user access/risk matrix
- Risk assessment projects in grid mode
- Scoring normalization, collaboration and scanning for Smart Assessment Engine
- Now Assist for IRM *Powered by Now Assist
- IT Asset Management
See also "Enterprise Asset Management"
IT Asset Management Product Overview
IT Asset Management release notes- Automate the summarization of evidence requests
- Track impacted records that require remediation
- View citations for your evidence requests
- Streamline the fulfillment of evidence requests by using financial regulatory context from the DORA
- Product Tiers
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
- Asset Audit Response
- ITOM (Link)
- Understand alert impact fast to optimize support efforts minimize critical app downtown
- ITOM Cloud Accelerate
- Health: Event Management
- ITOM Visibility
- ITOM AIOps (see 'AIOps')
- ITOM Optimization
- Service Reliability Management
- Synthetic monitoring
BLOG -- Make data-driven decisions based on business impact with Service Observability
BLOG -- Monitor your critical business services proactively to detect user-impacting outages 24/7
BLOG -- Building a Service Operations Organization: A Strategic Guide for IT Leaders
IMPACT ACCELERATOR -- Jumpstart Your Event Management
IMPACT ACCELERATOR -- Jumpstart Your ITOM Discovery
- ITSM
Self-service in AI agent & voice
US/Central (ITSM Events) - AI-native IT Service Management *
Configure your ITSM workflows with an AI-first centralized and guided administrator experience
Take advantage of conversational AI agents to configure ITSM workflows
Enable employees to find answers, order items, create incidents and check status on Employee Center portal AI first exp
Enable fulfillers to experience simplified incident and request management through an AI-first exp with IT support
See AI-native IT Service Management for more information - Change Management
- DevOps Change Velocity
- Digital End-User Experience
- Incident Management
- Now Assist for IT Service Management
- On-Call Scheduling
- Service Operations Workspace for ITSM
IT Service Management release notes
Video -- Learn about Now Assist for ITSM - our Generative AI Offering
Video -- ServiceNow GenAI Inside Track Now Assist for IT
IMPACT ACCELERATOR -- Jumpstart Your AI Agents for ITSM
- Knowledge Management
- Knowledge Center
Centralize and streamline knowledge creation, governance and optimization with AI powered insights
BLOG -- Introducing Knowledge Center with Advanced Editing, powered by Now Assist
IMPACT ACCELERATOR -- Jumpstart Your Knowledge Management
- Legal Service Delivery
- Contract Management Pro
- Legal Conflict of Interest
- Legal Matter Management
- Legal Request Management
- Manufacturing Commercial Operations
See Industry Solutions > Manufacturing
- Mobile Platform (Link)
Mobile Platform release notes
IMPACT ACCELERATOR -- Jumpstart Your Now Mobile for Employees
- Moveworks
VIDEO -- Moveworks = ServiceNow
See also "EmployeeWorks"
- Now Assist and Agentic AI (Link)
See Now Assist powered features and enhancements in many products throughout the ServiceNow lineup.
Support users who speak different languages with multi-language, dynamic translation.
Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel.
Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation.
Enable developers to create their own custom skills by using the Now Assist Skill Kit.
Generate a knowledge base article from a selection of similar cases or incidents in order to help address related concerns in a single article with Now Assist in Knowledge Management.
Video -- Now Assist Overview
- Now Assist AI Agents
- Now Assist Data Kit
- Now Assist Skill Kit | Now Assist Panel
- Knowledge Graph
- MCP Server Console
- Now Assist Readiness Evaluation
- Natural Language Understanding
- Natural Language Query
- Agentic Desktop
- ServiceNow AI Lens
- Now Assist for Setup
- Now Assist for Mobile
- Now Assist in Virtual Agent
- See also "AI Control Tower"
IMPACT ACCELERATOR -- Jumpstart Your ServiceNow AI Journey
EVENT -- Join us for AI Summits in 2026
-
- Technology: Now Assist for CMDB | Now Assist for Enterprise Architecture (EA) | Now Assist for Integrated Risk Management (IRM) | Now Assist for ITSM | Now Assist for Security Incident Response âş |
- Customer: Now Assist for Customer Service Management (CSM) | Now Assist for Field Service Management (FSM)
- Employee: Now Assist for Health and Safety | Now Assist for HR Service Delivery (HRSD) |
Now Assist for Legal Service Delivery (LSD) | Now Assist for Workplace Service Delivery (WSD) |
Now Assist for Employee Center Pro - Creator: Now Assist for Creator | BLOG -- Now Assist for Code: Autocomplete, Code Explain & More!
See "Build Agent"
- Operational Resilience
- Operational Sustainability Management
(fka Environmental Social Governance)
The Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. All existing functionality, features, and user roles remain unchanged. Operational Sustainability Management was enhanced and updated in the Australia release.
- Integrating Operational Sustainability Management with Socialsuite
- Create a threshold for a metric
- Now Assist for OSM
There are a number of renamed or changed plugins. View the Operational Sustainability Management release notes
- Operational Technology Management
Retrieve needed CI information by seamlessly searching using the GenAI text-based query format, enabling rapid access to required data. - Industrial Process Manager
- Operational Technology Incident Management
- Summarize an Operational Technology incident by using Now Assist for (OTSM)
- Generate resolution notes for an Operational Technology incident
- Generate OT KB articles agentic workflow
- Use the Employee Center for OT to report an OT incident
- Operational Technology Manager
- Recommended Actions for Operational Technology Service Management (OTSM)
Operational Technology release notes
- ServiceNow Otto
A new way for users to experience ServiceNow AI
ServiceNow Otto = Now Assist + MoveWorks + AI Experience on a new AI-native architecture.
ServiceNow Otto is the conversational AI experience layer on the ServiceNow AI Platform.
Below ServiceNow Otto sits the full stack: the Sense layer, the Decide layer, the Act layer, and the Secure layer
Read the Press Release
Explore ServiceNow Otto
- Platform
See also: "AI - ServiceNow AI Platform"
Platform administration release notes
Platform capabilities release notes
Platform User Interface release notes
Video -- How does the Now Platform put AI agents to work for people? - Data Management
- Platform Analytics
Platform Analytics release notes - Platform Analytics experience
- Performance Analytics release notes
- Usage Insights release notes
See also 'AI > Process Mining'
VIDEO -- What's new in Australia for Platform Analytics
IMPACT ACCELERATOR -- Jumpstart Your Platform Analytics
IMPACT ACCELERATOR -- Jumpstart Your Migration of Platform Analytics
IMPACT ACCELERATOR -- TuneUp Your Platform Analytics
- Platform Health (Link) * Requires Impact entitlement
See Impact down below the full alphabetical features section
BLOG -- Best Practices for Managing ServiceNow Platform Health
IMPACT ACCELERATOR -- Jumpstart Your Impact Platform Health
- Platform Privacy
See also: 'AI - ServiceNow AI Platform' > 'Security & Privacy'- Real-time alerting and blocking of sensitive data
- Data logs for real-time sensitive data
- Real-time sensitive data-scanning for attachments
- New Named Entity Recognition (NER) model data patterns
- Anonymization support for catalogs variables
- New base system Regular Expression (RegEx) data patterns
- Enhanced anonymization reporting
- Data Privacy
- New processing activity layout
- New dashboarding experience
- Data subject segmentation
- Platform Security
See: 'AI - ServiceNow AI Platform' > 'Security & Privacy'
- Process Mining
See: 'AI - ServiceNow AI Platform' > 'Process Mining'
- RaptorDB Pro
ServiceNow workloads are more responsive with up to 53% improvement in overall transaction times
RaptorDB
Data Sheet -- RaptorDB Professional
PODCAST -- RaptorDB a next gen databased designed for speed and scale
BLOG -- ServiceNow backend takes a giant leap making the platform more efficient - Introducing RaptorDB
Webinar -- RaptorDB: ServiceNow's Data Strategy for Your AI-Powered Enterprise
RaptorDB Migration Frequently Asked Questions
RaptorDB docs
- Retail Operations
See: "Industry Solutions" > "Retail & Hospitality"
- Risk Products
BLOG -- Australia Release Highlights for Risk and Resilience
BLOG -- Risk Features Demos in the Australia Release
Governance, Risk and Compliance (GRC) Events
See 'AI Control Tower'
See 'Advanced Risk'
'Business Continuity Management'
See Governance Risk Compliance
'Integrated Risk Management'
See Governance Risk Compliance
See 'Privacy Management'
See 'Third party Risk Management'
Governance, Risk and Compliance release notes
- Sales Order Management
- Create separate buying groups for each product family or solution within an account
- Add buying group members with different roles
- Associate multiple buying groups against an opportunity
- Transaction Access Control
- Transaction AI - Bulk Line Update via File Upload
- AI Admin Uploads for Advanced Product Configurator and Transaction Manager
- Export Lines UI Effect
- Layout Editor
- Share product favorites
- Tenant-configurable namespace prefixes for Salesforce fields
- Dynamic selection of SOM catalog items in the CPQ admin UI
- Node cloning for solution configuration
- Upload context documents for AI assisted configuration and quoting
- Config Converse
- Transaction edit history
- Price and quantity ramps in the CPQ Configurator
- Derived priced products
- Contracts consolidation
- Contracts hierarchical list
- Contract renewal performance improvements
- AI-powered invoice case management for customers
- Invoice dispute intake with voice assistance
- Human agent handoff with context transfer
- Now Assist for invoice case resolution
- Automated email notifications for invoice cases
- Invoice management on Business Portal
- Invoice case creation through playbook experience
- Invoice case management on Business Portal
- View touchpoint records for a task
- Add competitors to an opportunity
- Customer entities on opportunity
- Delta pricing on orders
- Price and quantity ramps on order line items
- Manage order updates with Now Assist
- Product families
- Renewal pricing for products with price and quantity ramps
- Multi-attribute pricing rules
- Blended pricing support for contract renewals
- New ServiceNow Product Tiers
- Activity Management
- Advanced Approval Management
- Buying Group
- CPQ
- Customer Contracts and Entitlements
- Customer Engagement Sequences
- Customer self-service
- Lead Management
- Opportunity Management
- Order Management
- Partner Relationship Management
- Product Catalog Management and Pricing Management
- Quote Management
Sales and Order Management release notes
- Security Operations
Reimagining a Unified Exposure Management solution w/business service owner experience
Video - Get Started with Security Operations Applications
Security Operations release notes
Now Assist for Security Incident Response
Threat Intelligence Security Center
Security Operations Resource Library
Security Operations Community - Configuration Compliance
- Container Vulnerability Response
- Service Exchange (fka Service Bridge) (Link
Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded
- ServiceNow Studio
See: 'AI Agent Studio'
- Smart Assessment Engine
Create an assessment template category
- Software Asset Management (Link)
Granular configuration admin roles
BLOG -- What's New in Australia release for Software Asset Management
Forrester names ServiceNow a leader in Software Asset Management
BLOG -- Software Asset Management: On Demand
- Source to Pay Operations
Source to Pay Operations release notes
- Strategic Portfolio Management
SPM Australia release notes - Agile Development 2.0
- See AI Strategy in 'AI Control Tower'
- See also 'Collaborative Work Management'
- Financials on planning items
- Goal Framework for SPM
- Portfolio Planning
BLOG -- SPM Delta Deck for Australia Release
BLOG -- Why the Australia release changes how work actually gets done in SPM
BLOG -- Turbocharge your Ai Delivery with SPM
- Technology Providers
See: 'Industry Solutions'
- Third-party Risk Management
- Veza from ServiceNow
Veza is now part of ServiceNow. Veza delivers unified visibility into identity, access and permissions across cloud, applications and data systems. Access permissions graph, identity graph Product: Veza by ServiceNowFor more information see Veza documentation âş | Veza release notes
- ServiceNow to expand Security portfolio with acquisition of Veza's leading AI-native identity securi...
- Introducing the Veza Access Graph
- Access Visibility
- Access Intelligence
- Access Monitoring
- NHI Security
- AI Agent Security
- Access Reviews
- Lifecycle Management
- Access Requests
- Access AuthZ
Veza Administration | Veza APIs | Veza Integrations
VIDEO -- Why Veza Why Now?
- Virtual Agent
Virtual Agent docs
See ServiceNow AI Platform user interface release notes
BLOG -- Goggle chat integration with NLU Virtual Agent
See also 'Conversational interfaces'
- Workflow Data Fabric
Workflow Data Fabric Hub gives teams real-time, centralized access to unified business and technology data by providing data fabric tables that connect directly to external sourcesâno copying required.
Get the Product Brief
- Automation Center
- Import and Export
- Integration Hub
- Use Direct Kafka to integrate your on-premise Instance with your local Kafka environment
- Create topic aliases for Stream Connect topics
- Stream Connect Dashboard updates
- View the Remote Process Sync Dashboard
- Produce messages to Hermes via a MID server
- View usage metrics for Direct Kafka
- Use the read-only role for Stream Connect
- View logs for Stream Connect producers
- Configure alert thresholds for undelivered messages
- Configure alert thresholds for unprocessed messages in Stream Connect
- Get metadata information for Stream Connect consumers
- View message timestamps in the Stream Connect script consumer
- Use an error subflow template to create your own error subflows in Remote Process Sync
- SASL authentication support for Apache Kafka connections
- Robotic Process Automation (RPA) Hub
- Classic Orchestration
- External Content Connectors
Explore Workflow Data Fabric - connect to all of your data, wherever it resides, on one unified platform.
Solution Brief -- Connect, understand and act on any data to fuel human and AI powered workflows
Accelerating and automating your repetitive tasks by using Workflow Data Fabric
Workflow Data Fabric
External Content Connectors
STORE -- External Content Connectors Application Suite
VIDEO -- Workflow Data Fabric - External Content Connectors
IMPACT ACCELERATOR -- Extend Your External Content Connectors
- Workflow Studio
Workflow Studio documentation
Workflow Studio & Flow Designer - Live Coding Hour
Workflow Academy Shorts - Workflow Studio
Workflow Studio Store App - Flows, Subflows, and Actions
- Playbook
--- Impact: Value Acceleration - Put AI to work, faster ---
<>
--- Simplify Your Upgrade ---
STEP 02 -- Prepare
Upgrading your instance involves planning, testing and validation. Everything you need to prepare for a smooth, confident upgrade.
--- Australia Upgrade ---
Path to successful upgrades
Upgrading your instance involves planning, testing and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade
|
KB2178823 - Understanding Supported ServiceNow Releases and Patch Lifecycle (sign in required)
|
Prepare your upgrade
- Prepare your upgrade to Australia release (docs release landing page)
Upgrade to Australia
- Upgrade to the Australia Release (docs upgrade overview page)
- Release notes upgrading from Zurich (docs)
- Release notes upgrading from Yokohama (docs)
- Release notes, upgrading from Xanadu (docs)
- Upgrade Center - Plan for all your upgrades on the Now Platform, & get clear oversight of the process at every step.
- MyNow: (formerly NowCreate) Core Platform Upgrade Success Pack
- MyNow: Upgrade Strategy Guide & Template
- MyNow: Upgrade Policy
- Webinar: Calculate the benefits of upgrading consistently | Blog
- MyNow: Upgrade Planning Checklist
- MyNow: Assessing Upgrade Impacts
- MyNow: Upgrade Testing Guidance
- MyNow: Upgrade Run Sheet Template
- MyNow: Upgrade KPIs
- Video - Set Up the ServiceNow Platform and get upgrade ready
- Video - Ask the Experts How to upgrade from a platform owners perspective
- Video - Tips and Tricks for a Successful Upgrade to the Now Platform (Washington Video but relevant)
Australia Release Upgrade Kit (website assets)
- (website asset pdf)
- A summary of exciting innovations and enhancements
- Playlists of demos and key product links
- Everything you need to know when upgrading.
Upgrade Tools
--- Australia Plugins ---
--- Australia Fixes---
--- Australia Deprecation---
- Deprecation info for all Australia features and products
- Legacy Uis UI11 and UI15 deprecated. Next Experience is the standard
- Agile Development 2.0 is replaced by Collaborative Work Management (CWM)
- Removed features and products in Australia
--- Australia Additional Resources---
For more information, reach out to your ServiceNow Impact Squad, Customer Success Manager or your Account Executive to learn how to request this accelerator
--- Events ---
Learn more about Developer Passport Australia Release Preview
ServiceNow Developer YouTube channel
The Agenda: Developer Passport
VIDEO - Kickoff: Developer Passport Week
- Playbooks - help automate a larger process, a multitude of tasks
- Flows - micro view making work flow and build agent flows
- Experiences Part 1 - Workspaces, UI Builder, Navigation, Role & Task focus, Accessibility, Theming, Usage, UI interactions
- Experiences Part 2 -
- ReleaseOps - Runbook Tasks and structured repeatable way to move code
- Studio & Build Agent - Browser based IDE to build and customize ServiceNow Apps & our AI Build Agent
đ Celebrate with us! Buy your Australia Release 2026 Limited Edition Tee
If you found this Kickstart Your Australia Release Guide helpful, could you do me a favor?
- Give it a Helpful vote on the ServiceNow Community
- Follow me on Linkedin
- Share it with your colleagues
