ServiceNow Community

How can I see which knowledge template is used?

Hello, I would like to see which knowledge articles are based on which knowledge templates. I don't see such a column. Is there a possibility to display the article template on which the articles were created? Thank you for your help

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Dr. Steffen Scholtze DSP IT Service GmbH

We want to join the community to access exclusive information, useful resources, and interact with like-minded members. The community allows us to expand our knowledge, gather new ideas, and actively participate in discussions

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Adding a Column to the Dynamic CI Group List View

Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...

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ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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FAQs

Tracking Software Usage with ServiceNow ACC (MID-less) Without Osqueryd

Setting up a MID-less Agent Client Collector (ACC) without osquery is essentially the "light" version of ServiceNow's agent. You’re stripping away the MID Server dependency and the heavy osquery daemon. Before the agent can talk to your instance di...

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Real time or near real time character counter on catalog item html field

I am trying to implement a solution where on a catalog item there is html field. Users have to fill atleast 300 characters of it. Now I have a requirement where as user types number of characters left is counted and displayed to user.

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Grouping of control attestation in workspace - combine UI action is hiden

Hi,Our customer is implementing Policy and Compliance Management and has a use case for grouping control attestations in the workspace in order to complete them in bulk. We followed the article “Grouping assessments for control attestations”, however...

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Financials on strategic planning workspace for new lens with new planning items

Hi everyone,I'm facing an issue with the Financials tab in a custom Portfolio Plan.I have created a new Lens using custom planning items (TeamSpace1 Project, TeamSpace1 Demand, and Enhancement). So far, I have:Created the new planning tables and con...

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Servicenow interview Questions : Part 1

Beginner Level Interview Questions 3)Can we add permissions to the users and groups? which is the best practice?Answer)Yes , we can add roles to the users and groups manually and as well as with the script by using GlideRecord. the best practice is ...

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Best Practices for fetching Archived records.

Hi Community,We have a requirement to fetch archival records that are more than one year old. Before implementing this, I would like to understand:What are the best practices for retrieving archived records in ServiceNow?Will querying or accessing th...

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Resolved! ServiceNow Adminstraton Fundamentals lab 3.3.1 not showing related or expected links

I trying to go through this course and so far everything for any requested lab, my instance has matched the expected output. However hitting lab 3.3.1. I have done everything up to the point it asks in 3..1 lab it says to create a child service offe...

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App gallery build agent PDI

When on the home screen of the developer page there is an app library section to see some apps built and it says 'Discover ready-to-build app patterns and launch them instantly with Build Agent.' When I go there and find one I would like to checkout ...

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ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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Playbooks and workflows - how can i see a linked Playbook that is triggered after Flow triggered

So lets set the scene. You already have a Flow handling an CSM/HR case (creating tasks, moving things along, etc).You want a Playbook just for visibility — so employees can see progress in Employee Center.The Playbook is not controlling the work — ...

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Playbook Experience