ServiceNow Community

All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

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Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

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Resolved! CAD - App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

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App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

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Removing Demo data from the VR Module V26.2.2

Hi,I need help in removing demo data form the VR modules. I know the key tables and their related logic but there are 166 tables and its very tadious job. Note : Servicenow platform should build an inteligence to prevent loading any demo data in the...

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Referencing external library in UI builder custom component

Does anyone have experience in referencing a external JavaScript library when you create a custom component in now CLI? I am trying to add this library (https://www.jsdelivr.com/package/npm/google-analytics-js) in a custom component

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Autonomous Workforce in ServiceNow: Strategic Insights for Banking IT Leaders

If your service desk still runs on manual ticketing, you already know the feeling: demand rises, queues grow, and your best people spend too much time on repeat work. In this ServiceNow Zurich demo, you see a different operating model, one where AI s...

Article

Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Agent Mobile App
Zurich

Asset Attestation using asset criteria

Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...

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The Hidden COUNT(DISTINCT) Trick in GlideAggregate Most Developers Miss

In ServiceNow development, counting records is common.But counting unique records correctly and efficiently is where many developers make mistakes. This article explains: Why common approaches fail Why COUNT is not enough The hidden COUNT(DIS...

Article

Entites not showing in the entity type while updating the entity filter

In entity filter there are matching records as shown in the screenshot but even after clicking on the update entities no entities are getting populated in the entity section of the entity type as shown below. User is able to view and click the "'Upd...

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Integrated Risk Management (IRM)

Any Visibility on release date of Q1 26 WSD release

Is the estimated date for WSD Q1 26 release set yet?

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Smart Assessment - One Assessment for Multiple Controls

we have a business requirement as follows. Client currently uses 'Network Security Checklist' excel sheet which will sent to network team. This excel sheet contains list of questions. Each question maps to a control objective (and citations). NEtwo...

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Policy Exception - Mitigating Controls

Please can someone explain how the 'Mitigating Controls' related list works when creating a policy exception?

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Compliance Management
Policy and Compliance Management

How to sync CMDB/Asset structure with IRM Entity mapping structure?

I have a client requirement where the CMDB Asset structure (CIs, hierarchy, relationships) needs to stay in sync with the IRM Entity framework.In simple terms, we want the Entities in IRM to automatically reflect whatever is present in the CMDB—inclu...

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