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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Holiday ServiceNow Phoenix Developer Meetup — Join Us! Hosted by Mike Stockman1 18 Dec, 2025 05:00 PM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 30 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online February Speed Networking (EMEA-Friendly Time) Hosted by madisonsexton 3 Feb, 2026 08:00 AM PST Event Details Online February Speed Networking (APJ-Friendly Time) Hosted by madisonsexton 3 Feb, 2026 05:00 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How to Trigger a Custom Now Assist Skill via UI Action - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is a post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that you can trigger with a UI Action. If you want to view the ...

  • blog

Security Impact of Discovery on IT Infrastructure

Recently, a client was asking about security best practices when implementing Discovery. Here are five best practices I have used for securing IT infrastructure when using ServiceNow Discovery. Are there other techniques you have used? Use Secure End...

  • blog

13 ITSM Metrics Best Practices

I've written on IT service management (ITSM) metrics before but a recent webinar (the on-demand recording is available here) with colleagues Paul van Nistelrooij and David van Heusden was a good opportunity to talk to this subject again. My previous ...

  • blog

Resolved! When and How Do We Receive Our Community Badges?

Hi all,A quick question for the long-time community members, When do badges like Hacktoberfest, Community Week, BuildWith, etc. usually get awarded or issued? Is there any typical timeline you can share?Also, do we receive these badges via email noti...

  • Question

Upgrading my instance to Zurich Version

Hi,I have been trying to upgrade my instance since 2 days now and it still show upgrading . Any help. Thanks in advance 

  • Question

Your instance is hibernating

Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.

  • Question

Discovery Models are not matched to software model

Hello All,I just created entitlement for Microsoft 365 Enterprise E5 through PPN and can observed that multiple Software Models got created automatically as suite components which I think is good.But none of these software have the option to check "S...

  • Question

CSA vouhcer

Hi Team,I completed the all modules which can belong to CSA. But I didn't recieve the CSA eligible voucher. Kindly help me to get voucher code.

  • Question

predictive intelligence is not available in all -naviagation

Hi all.I have installed all the required plugins for the predictive intelligence and roles Aswell but still i was unable to find the predictive intelligence in my application navigator.can anyone suggest me the reason for this issue

  • Question

Expanding the Platform Owner Career Journey

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news.    We have launched the ServiceNow Professional Platform Owner Career ...

  • blog
  • career journey
  • platform owner
  • ServiceNow University

Deactivate Product Theme in Agile 2.0

In '26, our team will start managing our work using Agile 2.0 with sprints.  I'm trying to prepare by setting up our products, teams, sprints, releases, etc. We have a lot of Products and Themes that were used during our implementation last year. Som...

  • Question
  • Agile Development

Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user? 

  • Question
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