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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $200 on your ticket to Knowledge + CreatorCon 2026 Save $200 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: CRM AI Academy - Techniques to ground your AI in CRM Hosted by Lolita Honkpo 8 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy Ask the Experts: Knowledge Management Hosted by Lolita Honkpo 8 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 13 Jan, 2026 05:00 AM PST Event Details Online ServiceNow Exchange: HR Service Delivery Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online Live on ServiceNow: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

On classification script

Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...

  • Question

Operational Resource Assignments

Xanadu Patch 0 We are in the process of evaluating the migration to resource assignments from resource plans and are encountering some issues/questions. These operational assignments are easily identifiable when we use the time sheet portal to log ti...

  • Question

Untangling Years of Customizations: How Do We Get Back to OOB?

My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...

  • Question
  • Change Management

Maximo integration

Maximo is still around. Is there any refreshed material around integration with it. The posts I'm finding look like they may be stale. Thank you! Joe 

  • Question

AI agents

OOB triage and categorize agent is giving in consistent response.If run multiple times give different suggestions for category for same INC.I understand AI agents are probabilistic. How to control this behavior? 

  • Question

why AI Search didn't auto correct typo error after instance upgraded to Xanadu

When our instance is in Vancouver, the AI Search can automatically pop out the suggestion of search result contains "email" when typing "emial" in the search bar. But after upgraded to Xanadu, no such typo handling occurs. How to make the feature Typ...

  • Question

Typo Handling for AI Search doesn't work

Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...

  • Question
  • Service Catalog
  • Virtual Agent

2025 Holiday SNUG recording available!

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...

  • Article

Resolved! Printing knowledge articles

Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...

  • Question

New Financials experience for Projects, Demands and Epics – FAQs

The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...

  • Article
  • Financial Management
  • Financial Planning
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