ServiceNow Community

using flow designer I want to trigger assign to

in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...

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Having trouble with infinite loop of comments when sending comments ServiceNow to Jira, vice versa

Hello everyone,Hoping someone has experienced an issue I am going through now. I am trying to pass comments between JIra and ServiceNow in both directions.When I update the ServiceNow incident (additional comments) the comments go to the Jira issue c...

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Transfrorm Map - Field Map script or Transform Map script

I have been tasked with modifying a Transform Map. specifically one of the fieldsSource field - emp-id - Managed By (alm_hardware) . i am assuming it should do some kind of lookup on the sys_user table, where the emp-id and the employee id matches...

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How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response

How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...

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Lookup rule for cloud resource

Hi Team, We are implementing Configuration compliance for our customer. we have an integration with third party scanner which brings in cloud misconfiguration and policy into ServiceNow. we have stuck at lookup rule to populate CI info at Test result...

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Cloud
Configuration Compliance

Task 1 – ITSM : Check if the current time is greater than start date time and smaller than end date

Requirement: Check if the current time is greater than start date time and smaller than end date time. We assume here start date time and end date time are two Date/Time fields in a form. Solution: 1. Create Fields (if not already present)On your ...

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How can I include ds_document (and related tables) in Global Search / AI Search results?

Hi Community,I’m trying to make records from ds_document and its related tables (e.g., ds_document_version, etc.) show up in our platform-wide search.What I’m seeingRecords from ds_document and related tables do not appear in global search results.Ot...

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San Diego
Tokyo

How can I find the logic and data sources behind the Creators tab in the AI Control Tower Value dash

I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...

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Column scrolling issue

We have added a new column in the dashboard, whenever i am trying to place that column in between some other column it's not happening . What could be the reason behind this

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Reporting

Automating Attachment Download – Bulk Attachment Downloads from List View

List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...

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unable to format 07/2/2020 format string error message.

I am getting an error when I run my Transform script. Error message - Unable to format 07/20/2020 to format string using yyyy-mm-dd for field u_purchase date.The date format in u_purchase date is mm/dd/yyyy. I set the date format for the field map...

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IDR consumer replication sets error

Hi Everyone,While i am using IDR, in consumer replication sets i am getting an error after creating it(The consumer instance does not recognize the x_snc_cust_jrny_activity_template table from the associated IDR schema. Enable a transformation with t...

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How to update user's manager in Microsoft Entra Azure? using flow designer.

We have catalog item 'Employee internal transfer' . When employee is transferred from one department to other its user profile details change. Using microsoft entra spoke action 'update user' I can update user's department name, title,location etc bu...

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Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

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Human Resources Service Delivery

Need assistance in reporting reassignment of records

Need assistance in creating a report on task table (for sctask and inc) to know the old value and new value of a assignment group for the record, so it can be reported.

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