ServiceNow Community

Live Webinar on April 16: SeviceNowCPQ for Manufacturing and Dealer Networks

Dear SNUG Community, On April 16th, we will host a free 45-minute webinar introducing how ServiceNow CPQ fits perfectly the Customer Experience strategy by perfectly connecting your Dealer Portals to your fullfilment applications. In this liv...

Question

How to display same time for every time zone users?

Hello Community, We have a field 'date' (type:date) in record producer. When user submits the record producer there are two variable 'start date' and 'end date' which sets it as date + currentTime and date +'23:59:59' respectively. The issue is that...

Question

Set facet country by default Logged in user

I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.

Question

Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

Question
Event Management

Implement ACC-M

Hello Experts, I need to showcase the demo on the URL Monitoring through the ACC-M. I don't have any idea on it. Kindly help me to implement ACC step by step in my demo Instance so that I can fulfill this requirement. Thanks & RegardsMirza

Question
Event Management

How to enhance smart assessment contributors dropdown?

Hello community. We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department? Thank you in advance!Max

Question

How can FSM move a work order task to the next engineer if the first engineer does not respond?

Hi all, We are designing an FSM process where a work order task is assigned to an engineer based on availability, skill, location, and on-call rota. If the first engineer called out using xMatters does not respond within a defined time, we want Servi...

Question

how to check if the filed is modified

I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?

Question

Resolved! Email client templates visibility on condition

Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...

Question

Will few users allowed to use classic budget if the budget is not migrated

We are enabling the sn_invst_pln.enable_budget_allocation_v2 = true property to make use of budget functionality in SPW and Project workspace, we will be migrating some of the demands and projects to new data model. We would like to know if the recor...

Question

Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

Question

Impact of changing cmdb_ci.business_criticality field from string to choice?

What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.

Question

Service Level Management

Service Level Management (SLM) is a critical component of ServiceNow's IT Service Management(ITSM) capabilities. It enables organizations to define, track, and manage service levels for theirservices, ensuring that services are delivered within agree...

Question

Resolved! Tracking FTE Changes as a core part of a Project's progress and lifecycle

Hi all. I'd love your thoughts on a solution I'm investigating, to see if I've missed something in SPM that might help.I've got a customer who wants to formalise the fact that a Project is intended to increase/decrease company headcount. Typically,...

Question

Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

Question