ServiceNow Community

Understanding Import Sets in ServiceNow — Step-by-Step Guide

When working with data in ServiceNow, there are often situations where we need to import external data—such as user details, assets, or configuration items—into the platform.This is where Import Sets come into play. Import Sets provide a powerful mec...

Article

How to make a script-populated field (software_model) act as a coalesce field in Transform Map

Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...

Question

completed the application development fundamentals instructor led course and got no voucher

it is an instructor led course and Im pretty sure they owe me a voucher I tried contacting them it takes too long and the system update for websessor is happening soon so its a huge issue if the voucher wont be issued befre NOV 18b. a

Question

'HRM Todos Summary' widget

Hi Team, Good day! Could someone please let me know, how widget 'Standard Ticket Conversation' is being called within widget 'HRM Todos Summary' ? I need to replace with one of custom widget, however I am not able to find out the script which is call...

Question

unable to launch activity set from a existing HR service

I have two forms.Form 1 with "Abc" Hr service. It has journey configurations and Lifecycle events.So, activity set is launching once the lifecycle event case gets created.form 2: with the help of script, I'm able to add same hr service which is being...

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

blog

Rejected reason in a email

Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...

Question

Task: Create iTunes Process Classifier

Hello Folks, I have followed all the instructions for the task but running the discovery , throwing error as per the attached snap and couldn't create itunes application ci as well as it is not visible on the running processes, is this issue related ...

Question

Full-text search in a catalog item in the Service Portal

Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...

Question

Resolved! clarification csa exam voucher claimed

Hi, I claimed a voucher today for the CSA exam. I understand that after November 17, the online exam will be administered through Pearson VUE instead of Webassessor. Could you please clarify whether my voucher will still be valid for use after Novemb...

Question

12/2 Webinar: Accelerating Development with ServiceNow Build Agent

REGISTER Join us to discover how AI can help your teams build faster, smarter, and more securely on ServiceNow! You’ll see a live demonstration of ServiceNow Build Agent, the new AI-powered development partner built directly into the ServiceNow ID. I...

Event

What do you do with more than 500 legacy ServiceNow workflows?

Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...

Question

Modernizing a Complex Legacy ServiceNow Workflow with Generative AI

In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about migrating one of our more complex legacy workflows. The Problem One of our or...

Question
Service Catalog

Servicenow Integration

can Anyone explain about the integration, and how many ways for using them and what difference Between Them .

Question

Difference Flow Designer vs Workflow

Flow is the modern, recommended tool for building automated processes in ServiceNow, featuring a low-code, visual interface with reusable actions and better integration capabilities. Workflow is the legacy tool, which is still supported but less intu...

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