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What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person OHL with Frances Frei — Negotiate Better (APAC) Hosted by jasminecole 13 Nov, 2026 03:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (AMS) Hosted by jasminecole 13 Nov, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy November Session Hosted by TriciaB 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Hello, We recently upgraded Vulnerability Response to version 4 and replaced the native Tenable integrations with the Service-Now Tenable Vulnerability integration. Starting fresh with no remediation tasks, when reapplying the remediation tasks rules...

  • Question
  • Vulnerability Response

How to manage task between teams

Hi all,We’re currently implementing CWM (Collaboration Work Management) for our organization. We really like the lightweight module, as well as the ability to create task types and custom columns. However, we’re struggling with assigning tasks betwee...

  • Question

Docusign Reclamation process

Hi All,I have a question about DocuSign's Removal candidates.Documentation and article KB3227173 say DocuSign has removed the lastLogin field from the Users API, The Software Asset Management application now creates reclamation candidates based on th...

  • Question

Users issue in Servicenow Environments

Hello, We have integrations with Azure for user data. But the issue is we have different sysid's in different environments for user records and its creating problems during code migrations too. Now we are planning to clone lower environments. What's ...

  • Question

Campaign Content Emails not receiving in Outlook

Hi All, I have created Campaign, Campaign Bundles and the Content Email for demo.. The emails in the logs are showing as Sent from ServiceNow and not receiving in outlook. But, other than Content emails, I am receiving the other emails, please check ...

  • Question

Transform Map to Compare Loaded Data with CI's IP address

I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB.  I am using the IP address as the coalesce field.  The IP addresses for these items in the CMDB are not ...

  • Question

Unable to expand columns to search for variable fields in Edit List

Good day all, I'm working on creating a visualization for a dashboard in Platform Analytics.  In this visualization, I'm looking at requesed items opened in the last 60 days for hardware and software purchases.  As part of the filtering, I need to in...

  • Question
  • Australia
  • In Platform analytics
  • Visualization

Resolved! REST API Authentication not working

Hi,I'm trying to use REST API to get cases. I'm calling this endpoint /api/sn_customerservice/case using this as reference:https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/case-api.html#title_case-GET-...

  • Question
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