REST API Authentication not working

[DimaB]

Hi,

I'm trying to use REST API to get cases. I'm calling this endpoint /api/sn_customerservice/case using this as reference:
https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/ca...

My issue is I'm getting 401 as a response, even though I have username and password configured as Basic Auth (using Postman)

I've also added a new row to "REST API Auth Scopes" section in my instance (not sure if its relevant, just tried to make this work)

I'm using a developer instance.

What am I missing?

Thanks in advance

[Mark Roethof]

Hi there,

Can you share test details?

[DimaB]

Sure @Mark Roethof 
can you please be more specific? what would you like to get?
I've created a developer account and added some cases there, then tried to use the api to get the cases I created and got 401 as a response using this call

curl --location 'https://*****service-now.com/api/sn_customerservice/case'  --header 'Authorization: ••••••'

[DimaB · Accepted solution]

I was able to figure it out. I used the wrong credentials. Instead if using dev account credentials I used servicenow credentials

[Mexiprince]

Glad you were able to figure it out.

 401 - unauthorized. Ensure you have the right account/credentials, and the right access to the resource your trying to transact create, read, update or delete (CRUD) operations.

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/reference/...