ServiceNow Community

How to filter Opened For and Subject For in HR Agent Workspace Case Creation

In HR Agent Workspace, there is no filter or condition for Opened For and Subject For fields, how can we add a condition here that it should only display users with HR Profile.

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Usage of "Attachment" variable for Incident Record Producers

I have added an "Attachment" type variable to a Record producer form that is used for raising Incidents. However, when a user adds an attachment via this variable it is not shown on the generated Incident. This seems to be because the "table name" fi...

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Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

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Google Dynamic translator with live chat agent

Where end user is reaching out to live agent support if the end user language is Spanish OR any other and enter any text in their language it should translate to English to agent same agent type something it should translate to end user language.How ...

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Catalog UI Policy to Restrict Date Selection- Script available as an alternate?

We have a catalog item for requesting access to VPN. For offsite contractors we grant temporary access for a time period of no longer than 365 days (1 year) from selected start date. I have been using the catalog item UI policy with the condition of...

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changing PDF document template name for HR service - customization

Hi all, document templates generated from HR case have the following name OOTB: "Name of HR service - Name of person who generated the doc" I would like to change this to "Name of HR service - Name of Subject person" Now I have tried to edit a copy...

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Understanding the "Data Filtration" plugin

OverviewToday I will be talking about the "Data Filtration" plugin (com.glide.data_filtration), which allows to define an extra layer of security an organisation can add on top of ACLs to prevent users seeing records they shouldn't. This plugin has a...

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Problem with PDF file name for PDF Document Template

HiI'm having an issue with the file name generated from the PDF Document Template. The file name is supposed to follow a format that includes the template name and the logged-in user's name (the display name of the user signing the document). I expec...

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Sync vCenter data with ServiceNow CMDB

Hi,Currently we may not be able to use Discovery. I was wondering if anyone has used the REST API or other methods to get server information from vCenter and added to ServiceNow. Many thanksDan

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How to customise the Catalog item page on Now Mobile app

Hello, I'm looking for some pointers on the Now Mobile app. I'm fairly new to Mobile App Builder but have managed to configure it well enough to a certain point. Question...How to edit the cart on the catalog item page? After clicking 'Add to Cart' ...

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Mobile
Mobile app configuration
Mobile Studio
Now Mobile

Security Incident created from classic Ui

Hello Everyone, I have below requirement:- I want to set Source field as “Backend” if security incident is getting raised from classic Ui of servicenow . How to achieve this ?

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Shortcut Suggestion

Hello everyone,If this isn't the appropriate place for my suggestion, kindly guide me to the correct destination. Recently, I embarked on my journey with the ServiceNow platform and stumbled upon the incredibly handy shortcut, CTRL+ALT+i (on Windows)...

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How to make visible 'details' and 'activity' tab in to-do task page in employee center pro portal

How to make visible 'details' and 'activity' tab in to-do task page in employee center pro portal for each task

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UI Builder Transform Data Source times out

Hi everyone, On Xanadu, I'm working in UI Builder with a custom transform data source, which equates to a Data Broker Server Script (pictured below). The script calls a method in a script include that performs stuff, including some REST calls to a re...

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HRSD- Hiring Experiences Quick Start Guide

Hiring Experiences: Quick Start Guide Updated for Zurich Release Welcome to the Hiring Experiences Quick Start Guide! Whether you're starting your Hiring Experiences journey or just looking for additional knowledge, then you've come to the right ...

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