How to change the Title of KB Article

jkhanddh
Tera Contributor

2 hours ago

Hi Everyone,

How can I edit the Title/short description of an existing KB Article. Does it require any extra roles or they cannot be edited or is there something else.
Kindly help me with this.

Regards,
Dhruv Khandelwal

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3 REPLIES 3

AndersBGS
Tera Patron

2 hours ago

Hi  

 

What is the issue that you're facing with change current KB article? You can see the different knowledge roles available and capability here: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/r_KnowledgeRoles.html

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Tanushree Maiti
Tera Patron

2 hours ago

Hi @jkhanddh 

 

Check whether you have knowledge role.

 

Refer: Edit a knowledge article 

TanushreeMaiti_0-1793349758161.png

 

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Sandesh Powar
Tera Guru

17m ago - last edited 17m ago

Hi  @jkhanddh ,

You can refer to the official ServiceNow documentation below for the steps to edit an existing Knowledge Article, including its title or short description.

Reference: Edit a Knowledge Article – ServiceNow Documentation

If you find this solution helpful, Mark this response as Helpful and Please Accept the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

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