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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Prasanna_Patil Specialist Mapping of roles with license Hello all does anyone have idea about the table in servicenow where roles are mappe... Read More RohitGeorgV Specialist String to Price field mapping From external system to transform table I'm receiving the amount as- 100 EUR which ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Platform and Tech Workshops and Hands-on Labs Hosted by HenryDo 13 Oct–14 Oct, 2025 04:00 PM PDT Event Details Online Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 14 Oct, 2025 05:00 AM PDT Event Details Online Live on ServiceNow: ServiceNow Security Academy: What you need to know secure your instances Hosted by Lolita Honkpo 14 Oct, 2025 08:00 AM PDT Event Details Online Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-Native Employee Experience Hosted by Sandra Robles 14 Oct, 2025 08:00 AM PDT Event Details Online In-Person ServiceNow Event: Connect x Accelerate 2025: The Integrated Risk and Security Symposium Hosted by Priscilla Muiua 14 Oct–16 Oct, 2025 08:00 AM PDT Event Details Online In-Person ServiceNow Event: Connect x Accelerate 2025: The Integrated Risk and Security Symposium Hosted by Sarah Wood 14 Oct–16 Oct, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How does the Import article button work on KB Self Service page

Hi Everyone, I want to know how the backend is working for Import articles button work like how it reads the word or pdf document we attach and where this script is written in ServiceNow. It will be great if someone can help if you have any idea on t...

  • Question
  • Service Desk

Contract vs Service Contract

Hi All,I am working on CSM. Need to know the use cases when to use Contracts vs Service Contracts.Please explain.Thanks in advance! 

  • Question

Heatmap with multiple breakdowns

Hi all, I am working on Yokahoma and a PA dashboard for our client.I have an issue when I want to show items on a Heatmap using multiple filters, maybe others have a good solution for this.We are working with vulnerability response and want to show o...

  • Question

How to retrive the oauth token an by script

Hello everyone,I have created and configured my Oauth provider, and when I go in the OAuth 2.0 Credentials, I am able to retrieve my token.I wanted to retrieve this token by script in order to be able to perform some powershell action on my exchange ...

  • Question

Resolved! Getting Device ID using Entra ID Spoke

I am trying to do something that should be simpler than it currently is.  I need to get the Device ID of a PC from our Entra tenant using the DIsplay Name. The only action I see is "Look up Devices Stream"...and I am having no luck with it.  I am jus...

  • Question

How To: Async GlideAjax in an onSubmit script

As you probably already know, the only way to use GlideAjax in an onSubmit client script is to use getXMLWait and make a synchronous call to the server. As you may also know, getXMLWait is flat-out not supported in Service Portal. And so we have a pr...

  • blog
  • Multiple Versions
  • Scripting and Coding
  • Service Portal Development

Important Points to Configure Workspace in Now UI Experience

MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...

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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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