ServiceNow Community

Hide New button

Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.

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No response body coming but status code says 200

I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.

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Resolved! How to update the message for fallback?

Currently, when no relevant info is found, it will give the fallback message "Unfortunately, there is not enough information available to address this query completely. Assistance can be provided on other topics if needed.“ How shall I update this me...

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Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...

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Invicti Servicenow AVIT Job difference in count and status

We have found the No of AVITs in Invicti and Servicenow are different. Also the status difference in both the system. In invicti the AVIT status is Fixed but in ServiceNow the AVIT status is still showing Open. Does the ServiceNow Job brings all the ...

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How to Edit the conditions of the 'Suggested Relationships' in Relationship Editor

We have a requirement for the Suggested Relationships' in Relationship Editor: We would like to stop users from creating CI relationships based on the criteria in the following business rule: Is there a way that the relationship editor can be updated...

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Inbound action Script

I have an issue in CSM.I have an inbound action on the Case table. Through this inbound action, I want to perform this on task of a case:Update the Rejection DetailsUpdate the Tracking NumberChange the State to CanceledUpdate Assigned To based on who...

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New Financials experience for Projects, Demands and Epics – FAQs

The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...

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Financial Management
Financial Planning

Has anybody used tag_set_exclude parameter in Qualys integration with ServiceNow

Hi All,I have a requirement to exclude particular asset with asset tag name as ABC and id as 123. So, I gave tag_set_exclude as http parameter and tag ID in values. However, it doesn't work. so, by referring the articles I have added tag_exclude_sele...

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Visibility of case attachments for customers

when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...

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ServiceNow Discovery Use Cases

Hi Everyone, I am compiling a catalog of the various use cases that have been implemented as part of our ServiceNow Discovery deployment. By “use case,” I am referring to specific scenarios such as integrations with third‑party tools, credential mana...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Move PTask created in the Problem Ticket to Work in Progress state

I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.

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Clone scoped app to different scope

Does servicenow has any option to clone the scoped app with different domain. As we tend to face this requirement more often, multiple clients will approve same application setup as POC, it would be good if we have option to copy or clone the applica...

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I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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