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Script Hellp!!

I need to Allow user to generate "Security Incident" via normal Incident record but we have to make sure that logged in user has access to "Security Incident" Table?

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catalog form submission is getting stopped for asynchronous glideajax call

I have made below script for a certain condition where I want to stop catalog form submission and it is working fine but for any other time also form is not getting submitted. var allowSubmit = false;function onSubmit() { // If the flag is true...

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After updating the indexed search, how soon it will take effect?

After updating the indexed search, how soon it will take effect? Thanks.

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How to Hide MRVS Variable only on the Grid Level?

I would like to hide variable named "Don't Install Latest Version" at the Grid Level Only. When I click Add, it should function as it is, but should be hidden only on the Grid Level below. Please refer the snapshot. Is there a way to achieve this? ...

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ServicePortal data passing

How to pass data from Client Script to HTML? How to pass data from the Server Script to the Client Script

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Now Assist Cache for AI Search

Per this document https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/ai-search/concept/caching-now-assist-q-a-gr.html, if we enable the second level cache, it won't trigger Now Assist for searching? It will still se...

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Event Management flooding alerts due to missing correlation rules

I have integrated SolarWinds and AWS CloudWatch with ServiceNow Event Management.During a major outage, 5,000+ events flood the system in minutes, creating multiple duplicate alerts for the same CI. The Event Management dashboard becomes unusable.Ho...

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Discovery is creating duplicate CI entries across multiple MID Servers

We have multiple MID Servers across different data centers. During a Discovery run, the same Windows server is being discovered by multiple MID Servers, resulting in duplicate cmdb_ci_computer records in CMDB.The CMDB health score is dropping, and re...

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After updating a search profile, how soon it will take effect?

After updating an AI search profile (e.g. add a condition), how soon it will take effect?

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How to show RITM number in the response body ?

Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...

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Reassignment counter increased by 2 for single change in assignment group

In my ServiceNow instance Reassignment counter is getting increased by 2 for single change of assignment group. This is an intermittent issue. As per ServiceNow support this is occurring due to custom "Save" button on form. Following is the condition...

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Incident

Hello Team, In the Incident table, the location field is correctly filtered based on the selected company using a reference qualifier. However, when running a report on the Incident table and selecting a location, it shows duplicate entries like two ...

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Incident -Template creation and manage

Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,

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How to implement Service Graph Connector for AlibabaCloud?

I am an employee of AlibabaCloud. AlibabaCloud is a cloud vendor for the global market. Some of our customers have asked for the integration of AlibabaCloud resources into ServiceNow CMDB products. I've noticed that Service Graph Connector is a possi...

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Service Graph Connector

Linking Webassessor and ServiceNow Learning Accounts

Under my learning training platform not seeing the preferences to add the mail id. When I click on my learning link i go to ServiceNow University.

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