ServiceNow Community

What's New for Security Operations in the Zurich Release

With the ServiceNow Zurich release, the Security Operations suite has several exciting updates in both the Enterprise Case Management realm and the Unified Security Exposure Management space Now Assist for Security Operations Streamline the inciden...

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Now Assist for SecOps
Security Incident Response
Security Operations
Vulnerability Response

Best Practice for Migrating 500k+ Inactive Users Out of sys_user Without Losing Referenceability

Hi ServiceNow Community, We have approximately 650,000 user records in the 'sys_user' table, of which around 600,000 are inactive and no longer require login or user-related platform features (roles, authentication, tracking, etc.).However, we still ...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s almost here! The air is getting crisp, and our keyboards are getting ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has part...

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Now Assist Skill Kit – Tool and Deployment Options

Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...

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FAQs
Getting Started

Application Service Module

Hi, I would like to do this here in my PDI Create an application service. But I do not have the Application Service module. I have the relevant roles (besides sm_admin, which is not available) And installed all available plugins: What is here the ...

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Report: Compare Last Month to Same Month One Year Ago

Hello, I am attempting to create a dashboard for monthly reporting with various reports showing information from the last month compared to that same month one year prior. I assumed I could use Created > Relative > and then adjust the date. However...

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Reporting

Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

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Incident field made editable for certain group and can viewed by all

Hello,Appreciate your help in advance.I have created a custom field on incident .This custom field will be displayed when certain configuration item is chosen( This is working).This Custom field should be made editable to only certain assignment grou...

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🚀 Have you checked out the CSM Zurich docs yet?

Hello CSM Community!We're excited to share the latest updates and enhancements introduced in the Zurich release, designed to improve your experience across our Customer Service Management platform. Read on to discover the key features and new capabil...

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Customer Service Management

Data Manager policy's instruction in the Task

I'm planning to utilize the Data Manager to certify some of the data within our CMDB. I created a policy, scheduled it all works perfectly. Tasks are generating to the group/people I defined. That part is clear and works as it should. But my question...

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Data Health Tools

Flow Designer Issue - Catalog Variable Retrieval Failure

I'm experiencing a Flow Designer issue where catalog variables are not being retrieved or populated correctly. The flow execution halts at the "Get Catalog Variables" step and fails to complete the full workflow. Consequently, variables that should a...

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Risk Score Calculation from Vulnerability Calculators

Can we calculate risk score by having field value in range in risk calculator criteria and not exact value...likewise x field value is 0.8...so instead of that can we have the field value as 0.7-0.9...as such I am taking in range and it's not working...

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Task 10: Configure Reclassification System Property

As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...

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How to prevent user from submitting a form unless they are in the global group

Hi,I have a requirement that the user needs to not be able to submit a catalog item unless they are in the Global Domain group because they have to be in the group first to be able to submit it, if they are not in the Global group then they get an al...

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Resolved! Need to push object in an array from loop

Hello Team, Is there any way I can push Glide object as a value in an array- Eg. var users = [];var a = new GlideRecord('sys_user');a.addQuery('active',true);a.setLimit(5);a.query();while(a.next()){//*******************HERE I HAVE DOUBTusers.push(a);...

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