Hello ServiceNow Developer Operations Team / Admins,
My Personal Developer Instance (PDI) dev410005 has been stuck in "Offline" status since afternoon[cite: 4].
When attempting to access the instance, it returns a "502 Bad Gateway" (snow_adc) error[cite: 1].
On the developer portal (Manage my instance):
- Status is showing "Offline".
- The "Wake up" or "Reboot" options are missing / not available[cite: 3, 4].
- Options like "Reset and wipe" are grayed out[cite: 3].
I have an active, high-priority project / scoped application built on this instance that is not fully backed up, so I cannot release or wipe it[cite: 4].
Could you please manually unfreeze/restart the backend node for dev410005 from your end?
Instance URL: https://dev410005.service-now.com/[cite: 2]
Instance ID: dev410005[cite: 2]
Version: Australia[cite: 2]
Thank you so much for your help!
