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I need to customize the fields that shows below the list collector on RITM and SC Task.

I need to customize the fields that shows below the list collector on RITM and SC Task. I have tried to configure it from the reference table (list collector reference table), Configure --List layout but it still shows the same fields.

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ServiceNow Discovery Simulator Question and Answer Blog

Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...

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Discovery
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Resolved! Issue with HTML Fields in Problem in zurich version

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?

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New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

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Restrict requested for / his manager / opened by --to cancel request once catalog task is generated

Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...

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Resolved! Feature field change and new Feature select the Impact of the story should be same new Feature field

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh When Feature field change on the story and new Feature selected in the available list and then the Impact of the story is to be fill based on the new selected Feature. St...

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Storing of service providers data in ServiceNow

We have a requirement to store service providers data captured from RITM and its catalog task variables into a structured data model within ServiceNow, this data is critical to support the following objectives, For capturing fulfilment related inform...

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how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

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Resolved! Catalog Item Reference Variable Default Display Field Being Overridden

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source. By default, the Safe Epic table has the Number field as the Display Field. However, when I set up my Variable, it shows t...

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Resolved! Hardware Asset cost and Hardware Model

Hello I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know when the purchasing particular model of asset how the cost derived in the purch...

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Has anyone faced this error while running the import schedules of SG-Tanium ?

Has anyone faced this error while running the import schedules of SG-Tanium ?org.mozilla.javascript.JavaScriptException: SyntaxError: Unexpected token: < (sys_script_include.ba5ad31a531030106747ddeeff7b1284.script; line 194)

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Resolved! Source Request Vendor Purchase question

Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request. Thanks

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ServiceNow Process Mining exposes inefficiencies in Asset Management lifecycles

Asset Management helps various departments across IT, Finance, Services and end users to: Manage asset lifecycle from planning to disposalControl and monitor inventory, and make effective purchasing decisionsComply with standards and regulationsEnab...

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Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?

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