Unable to show expected translation in workflow_state field
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3 weeks ago
In ServiceNow Knowledge Management, when pressing the [Publish] button, the workflow_state field is expected to display 'レビュー' (Review) in Japanese, but instead it shows '審査' (Examination). The Choice field is configured to display 'レビュー' for the Japanese environment, yet this discrepancy occurs. The user is seeking possible causes for this issue.
Do you have any insight what function is causing this issue?
※Please note that I already confirm these two points and they are configured as expected.
1. In [sys_choice] table, I confirmed the the Japanese record of 'review'('レビュー') to workflow_state field is already existed.
2. I confirmed there are no records that will be possibly conflicted in [sys_translated_text],[sys_translated] table.
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3 weeks ago
Thanks for providing the details. Could you confirm which ServiceNow release you're using? Also, is the workflow_state value still review, with only the displayed Japanese label showing as "審査"? This will help determine whether the issue is related to localization or the Knowledge publish process.
