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Unable to show expected translation in workflow_state field

tamakisawad
Giga Contributor

In ServiceNow Knowledge Management, when pressing the [Publish] button, the workflow_state field is expected to display 'レビュー' (Review) in Japanese, but instead it shows '審査' (Examination). The Choice field is configured to display 'レビュー' for the Japanese environment, yet this discrepancy occurs. The user is seeking possible causes for this issue.

 

Do you have any insight what function is causing this issue?

 

※Please note that I already confirm these two points and they are configured as expected.

1. In [sys_choice] table, I confirmed the the Japanese record of 'review'('レビュー') to workflow_state field is already existed.

2. I confirmed there are no records that will be possibly conflicted in [sys_translated_text],[sys_translated] table.

 

 

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