Facing issue while installng mid server in my personal laptop.

Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   The issue described in this content, has been fixed by ServiceNow in Patch 5 of the Zurich family release.   Hi there,   Working on a Flow in Workflow Studio, developm...

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ServiceNow Event Management - Bi-directional integration with Servicenow

Hi All,Need a help to understand whether bi‑directional integration is supported using ServiceNow Event Management for SolarWinds. If supported, kindly advise on the configuration steps to be followed; otherwise, please share any limitations or const...

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February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

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The Easy Way to Highlight VIP & Priority Fields in Workspace

Highlighting Values in ServiceNow Workspace: A Quick Guide In the ServiceNow Workspace view, highlighting specific field values can be challenging because the workspace interface doesn’t display the same icons or visual cues available in the traditi...

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In Incident task table for parent record it should visible affected user how to proceed with this?

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ATF background script

Hi Team, I am trying to run ATF with an background script but I am unable to do so with Suites and Tests, so does anyone of you have come across this type requirement? Eventually I need to run ATF with BR.

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MRVS to be shown in approval

Hi,When submitting a service catalog item form it contains a multi-row variable set, such variable set does not appear in associated approval tickets. Can anyone suggest how can achieve this functionality? Below is the screenshot of where I wanted th...

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I want to apply the Now Assist Skill Kit only to specific knowledge bases.

Dear ExpertsI want to apply the Now Assist Skill Kit only to specific knowledge basesI am creating a Now Assist Skill Kit.I dislike consuming a large number of assists, so I want to target only specific knowledge bases with the Now Assist Skill Kit. ...

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How to display employees in org chart

Hi guys, can someone help me with the org chart in Employee Center? Because when i click on Profile > View Org Chart, the only person which appears is myself.  In sys_user I created test users (they are active true etc.) and added my user in the mana...

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create email notification for a inactive user of the group

Hi All, It is first time to work on the wmail notification. I need to create an email notification the following conditions where the target groups are those that start with API..1. When a ServiceNow Group member's account becomes inactive: Emails wi...

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Employee Center Pro – balancing country-based/persona personalization

Context: We’re expanding EC Pro globally and want a balanced experience: highly personalized by country and a way for personas like matrix managers or elevated admins to view other-country content when needed.Current approach: We use user criteria on...

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Dictionary Override defined on task table's Assignment Group for a custom table is not working

We have a custom table that uses assignment group field from the task table(parent table). However I can see all of a sudden the dictionary override is no longer working. For our custom table the support group selectable should be limited to certain ...

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Best approach to managing workflows that keep changing?

I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?

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