ServiceNow Community

How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

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Changing order of Module in list view on compliance workspace

Hi,I have a requirement to change order of list items in compliance workspace,In below screenshot , I want to bring evidence request at the bottom of the list.How can I achieve this? Thanks in advance!

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In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?

In Agent Workspace, By Default I'm seeing "show alerts" it means why default it was hiding why so?when I clicked on show alerts, then only errors are showing.. FIRST, it shows like below When I click on show alert, then below errors are showing. But ...

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Making Request Item in the Catalog Task previewable

When I open a task from Request Item, the Request has an Info icon where I can then Preview the record. However, the Request Item does not (see image). Both of them are Reference fields. I don't understand why it does not have the Info icon/link.....

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Assign the HR case to a Team after the approvals are completed

Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...

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Hide 'scheduled for publish' workflow state of KBs from ESC even from kb writers

There is a KB workflow state Scheduled for Publish where we enter a future date on the KB before it sets the state the Published. I have an understanding that the criteria 'can contribute' or 'can read' can see these unpublished articles everywhere, ...

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In dashboard apply filter on interactive filter from another interactive filter

Hi Community,@Ankur @Matthew_13 @GlideFather @Mohammed8 I have two interactive filters in my dashboard: "IT Responsible Organization" and "Assignment Group."IT Responsible Organization: The values for this filter are pulled from the "IT Responsible O...

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Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

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How Predictive Intelligence is different from AI agent Triage in ITSM ?

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields

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Only members of certain groups(Eg: HR group, Management Group) should be able to see the variable

Working on a requirement where access to certain sensitive variables on an RITM form needs to be restricted. Requirement:When catalog request is created and the RITM is viewed:Only members of the certain groups(Eg: HR group, Management Group) should ...

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How to Hide a Section in Service Operation Workspace for incident form ?

we wanted to Hide a section in incident form in service operation workspace.

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CSA & CAD

How I can complete the CSA and CAD certifications free?

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Is it possible to add mrvs in the workflow notification?

Hi Team, Is there any way to add Multi row variable sets to the workflow notification? Regards, Sofiya

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Azure Cloud Discovery

Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...

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Discovery

set the assignment group in record producer by checking the i caller is member of particular group

I have 2 users A & B. And B is member of particular group. How to set the assignment group in record producer based on the group membership?

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