Popular items not showing on the employee centre portal

Hi All,  Need assistance on employee center portal. As i'm unable to to see the data in the popular item in the service catalogs.  When i validate in PDI that data is coming as expected but in my org instance its not showing any data. Any suggestion ...

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Standard ticket configuration - Actions are not visible on the portal ticket page

Hi All,  Having one issue with the standard ticket configuration. On Self service portal and employee center portal on the incident ticket page we will get an option of Resolve, close, reopen. These are properly working on the PDI. When I cheked on m...

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Need to map data from Genesys to servicenow

Hi,We have a requirement to map the data from Genesys in the service now instance in table name u_voice_data.In genesys there is no single table from where the data is to be mapped. Hence we have been suggested to use the Genesys Cloud Connector. The...

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Restrict the choice visibility to a group of people

Hi All,  Need one suggestion that,  On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...

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How to add the UI action Button to the Three dots(More option (...)) in the form header

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How to trigger second activity set based on the advance condition and audience

Hello All, I want to trigger the current activity set based on audience criteria if the previous activity set was not triggered due to its task conditions.I have set the trigger type to ‘Advanced’ with conditions based on the previous activity set an...

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Azure Discovery Service Graph Connector OR ServiceNow Cloud Discovery

Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Contractor Groups Not Visible in Dispatcher Workspace (FSM) in Xanadu/Yokohama Releases

Hi Community,In ServiceNow FSM, up to the Washington release, contractor groups were visible in the Groups section when selecting a dispatch group under "Type of Group". However, in the Xanadu and Yokohama releases, contractor groups no longer appear...

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Unable to Access Now Learning Account & Need Webassessor Unlinked

Hello, I am experiencing an issue where the Now Learning login page keeps reloading indefinitely, preventing me from accessing my account. This issue started after my account was merged, and I have been unable to complete any troubleshooting steps be...

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Implementation user stories

Hello everyone,Want to implement some user stories in ITSM, if anyone have any use case for OOTB capabilities in ServiceNow please share with me. Looking for positive responseThank youRegardsPranjal Srivastava

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DPM dashboard stuck at loading

Hi,I have my Digital portfolio management(DPM) dashboard stuck at loading,Cleared the cache and tried everything i could think of, but no luck its same, Can someone help on this?Below is the screenshot for the same

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HAM inventory stock order request

Hi folks, I want to understand HAM inventory stock order request,  there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...

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