ServiceNow Community

Notifications issue

Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...

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Service Portfolio Management

Permalinks for articles published in multiple portals

Hi all, have a requirement to generate permalinks that can be shared with users of different portals. ScenarioWe have a knowledge base containing technical articles about our products. The knowledge base is included in our employee portal (/sp) as we...

Question

Gliderecord Issue with Inactive User in Business Rule

Hello, I am having an issue with a Business Rule where the GlideRecord query is only working with active records on the sys_user table. I am aware of the User Query BR on the sys_user table that automatically appends an addActiveQuery line so that in...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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A Beginner’s Guide to Normalization Suggestions in ServiceNow SAM

If you’re just getting started with Software Asset Management (SAM), you’ll quickly come across the term normalization. In simple terms, normalization ensures that your software data like product names, versions, publishers, and editions is consisten...

Article

Zoom Event: The Community Week Social: Lessons and Networking with ServiceNow MVP's

Join us on Thursday, November 6, at 9:00 a.m. PST, for our Community Week Social! Join MVPs and Developer Meetup Organizers to explore how the ServiceNow community can support your growth. We’ll cover career paths, skill-building tips, and lesso...

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"AisDisableSearchSignalEvent undefined, maybe missing global qualifier" error

Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...

Question

Hacktoberfest 2025 Review: Purpose Scales

We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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Limit the access granted to an OAuth client by using REST API authentication scopes.

Introduction In the OAuth ecosystem, scopes serve as a mechanism to define and restrict an application's access to a user’s data. ServiceNow utilizes authentication scopes to enable administrators to control the level of access an OAuth client ap...

Article

On-Call Scheduling UI Macro 'on_call_avatar' and building schedules in lower environment

I have two requirements that I am stuck on.1. I am trying to edit the what appears on the pop up when hovering/clicking on the person on call. I have found that it is on the on_call_avatar, but I have had no luck in editing it. Is it possible to edit...

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Task plan templates

I need to apply task plan templates to cases, work orders and work order tasks. how do apply template? related list doesn't automate the process. and where are the tasks (template items) created?

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Resolved! duration calcuation with a schedule

I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...

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Problem Management

MVP Insights: My Journey as a ServiceNow MVP

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Lukas Kloke as he describes his journey with the ServiceNow Community and becoming a part of the MVP expert program. My Journey as a ServiceNow MVP Reflecting on where my...

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Apply filter to WSD Location Integration with Picker widget - 'Location'

Within the WSD Location Integration with Picker widget, the 'Location' option displays all Active buildings. I need a filter to only show Active buildings on 1 Campus. I think I've found the part of the widget where it's being filtered, but when I ...

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