ServiceNow Community

Restoration of dentification rules

Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?

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Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

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Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

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Custom Workspace - Dashboard not visible

I have create a new custom workspace and added pages like list, record and dashboard. Able to see the list and records. But with dashboard template page, it shows can't display dashboard even though I have added a dashboard to it.

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How do I change the default list when using the List page template in UI Builder?

I am creating my own, very simple workspace from scratch (we don't have App Engine Studio). I add the page template List, which comes pre-populated with a specific lists. However, I only want a few of the options to display. I don't see how to cha...

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Virtual agent launcher ring color change

Hello Team, On employee center portal I want to change virtual agent launcher ring color. can anyone help me with this. please refer attached snapshot. here ring color is green. Thanks,

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Best Practices & Challenges with HRSD Case Routing and Notifications?

Hi everyone, I’m working with ServiceNow HR Service Delivery and am struggling to standardize how HR cases are routed and how notifications are triggered once a case is submitted. I’ve seen posts about customizing email notifications and working with...

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How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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How can I send weekly scheduled reports to each assignment group DL(Email), ensuring that only their

Hi @Sagar Pagar I have a requirement to send weekly scheduled reports to each assignment group DL (Email), making sure that only their specific data is included. I tried your existing article , but it sends just one email to all DL addresses with a...

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Can Virtual Agent access documents attached to sys_user record using Agentic flows?

Hi Community,I’m exploring the capabilities of Agentic flows with Document and Visual Insights (DVI Agent) and would like to confirm a use case.Use case:We have documents attached to the User Profile (sys_user record), for example:ID proofOffer lette...

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Red Hat Compliance

I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?

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Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

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Eligibility for CSA Voucher

Dear All, I have earned CSA Exam Voucher but not sure how to redeem it. didn't receive any email either with details. Can someone help please? Mohd Alam

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I am having issues accessing Agent AI studio

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page" can anyone help to solve this?? I have the required roles admin, sn_aia.admin, sn_aia.viewer.

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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