ServiceNow Community

SLAs for incident

What are best-practice SLAs for incident priorities P1–P4?

Question

Issue configuring new CyberArk CCP Integration

Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...

Question

Don't Waste Your Time or Your Tokens | Prompting Pro Guide

Don't Waste Your Time or Your Tokens The prompting pro guide for ServiceNow AI Agents (yes, I know we don't use tokens—it rhymed so nicely) Look, I know this is basic. Prompting is like protein in the fitness world—you're probably doing it, but you...

blog

Need help COnfiguration

Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding

Question

Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

Question

Create Dount report in workspace

Dear All, The customer has a request to create a report in Workspace that counts the number of days between two dates. The date difference between the current time minus the Last Date (a field in the table) is used as a statistical category. How do I...

Question

CI created through Asset import spreadsheet, but Asset not showing up

Hello everyone, Few weeks ago, I was given the task to import 200 new laptops to the Asset table (alm_hardware), which I used the Excel template for it. Before importing, I created the Product Model. Then, imported the data into the Asset table, CI's...

Question

REST Integration with Dell Tech Direct

I wanted to put together a brief article around integrating ServiceNow with Dell's TechDirect warranty API to collect an asset's Warranty Expiration date. In this article, I will detail the Outbound REST message setup, scripting the business rules an...

Article
Integrations

Updating JAWS commentary for ServiceNow Navigation

Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...

Question

How to remove the attachments from the scheduled email report table

Hi All, When we use Scheduled Email reports to send reports in an email to the users, sends the email with attachments.(pdf, csv, etc) Is it possible to remove the attachments feature in the Scheduled reports. How do I achieve this? The idea is, sch...

Question

In SOM Product Offering, is there an OOTB way to identify “in-house vs resale” (incl. physical goods

Hi everyone,We are considering using SOM (Sales and Order Management) to build an internal Lead-to-Cash process.Our product master is planned to be centered on Product Offering / Product Specification. In our business, the downstream process changes ...

Question

ServiceNow Bar Chart Race Widget | D3.js Data Visualization

We are all used to the standard reporting widgets in ServiceNow. They are functional, reliable, and exactly what we expect. But sometimes, you just want to see your data move. Demo Video: https://youtu.be/PiJ1r4QRxGU I built this Bar Chart Race w...

Article
Analytics and Reports
Scripting and Coding
Service Portal Development

How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

Question

Article in Review State

Article is in ReviewUser is the knowledge_manager for that knowledgebaseIn search, user can “view” the article in “Review” We would like them to get the Edit button or create a new button so the knowledge managers can look at the article direc...

Question

Why your ITSM agents are closing tickets fast—and teaching your AI nothing. | Value unlocked ITSM

Why your ITSM agents are closing tickets fast—and teaching your AI nothing Hello value. How to turn your service desk's worst habits into your AI's biggest strengths Welcome to the AI Center of Excellence (CoE) team at ServiceNow. I'm Kelli Abbot...

Article