ServiceNow Community

How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

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Resolved! How to use image type field with hr document template.

We are capturing the user’s signature through a widget in the record producer and storing it in an image field called “u_sign_image” on the HR case table. However, when we attempt to include this signature in the HR document template using the “u_sig...

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User not part of group's member receive the notification

Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user is not part of the group receiving the notification, however the user is manager of the group. In notification...

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Aligning UI Action Behavior Across Core UI and Service Operations Workspace

There are two UI actions—Risk Assessment and Request Approval—but their behavior in Service Operations Workspace differs from the Core UI. What steps are needed to ensure these UI actions function consistently across both core and workspace interface...

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Business Rule not working

Hi, I am trying to create a Business Rule for the incident matrix. Priority is not getting changed. Kindly help. (function executeRule(current, previous /*null when async*/) { var imp = current.u_impact.getValue(); var urg = current.u_urgency.getV...

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CAD based question

What does the code search feature do in the studio? (Select all that apply)A. Searching in all applicationsB. Searching in a business ruleC. Searching in your applicationD. Search from a list of applicationsi felt all of them are true but i am not ab...

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Demand Management

Hi, I want to achieve this criteria is demand records. How should I about implementing this. Given the state of a demand record is in "Qualified"When I select "Defer" or "Return to draft"Then I should be prompted to provide a reason for this, to prov...

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Integration hub ETL mapping Records not updated for few attributes.

We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...

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Impact of changing Class Dependency

Hello,I'm looking to change the Identification Rule of a custom class, and I want to change the class dependency from dependent to independent. This custom class is a child of the Application (cmdb_ci_appl) class, and currently inherits the Applicati...

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Collaborators can't see "Preview Document" button in HR Agent Workspace

Hello.I would like to add functionality that COLLABORATORS mentioned in the HR Case: Should be able to see this button which is now in HR AGENT WORKSPACE available only for "assigned to" person:I'm not able to identify which button is that for HR Age...

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Team Notification: Notify Assignee

Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

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Procurement
Request Management
Service Catalog
Virtual Agent

Inquiry Regarding Rising Star Awards and My Community Profile

Hi Everyone, I am writing to inquire about the Rising Star awards for 2025. I've been a very active member of the community for the past year, consistently ranking in the top solution providers. Over the last 10 months, I've contributed over 300 so...

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Regarding the instance data replication feature

Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...

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Solving the N+1 Problem with a DataLoader Pattern - Did You Know MVP Series feat. Sachin Namjoshi

The N+1 problem happens when a single query unexpectedly multiplies into dozens of database calls—like when fetching related records one at a time. It’s a common performance pitfall, and developers on the Now Platform need strategies to handle it ...

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