ServiceNow Community

Adding Recipient in the Email Script using addAddress("To", xyz@gmail.com)

Hey all,I want to know a way to add recipients in the email script. I know cc and bcc words but not sure if "To" also works . I am triggering the notification via an event which will get triggered via an SLA. I am sending the email to filtered user...

Question

Due date field is giving an error

I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...

Question

Dashboards For Supplier Contacts in SPO

Is there any dashboard available for Supplier Contact in Sourcing and Procurement Operations (SPO) where they can visualize their sales, and maintenance stock etc.? Right now, I only see the Supplier Collaboration Portal, but it provides very limite...

Question

Issue with walk-up widget "Online check-in experience"

Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...

Question
Cost Management (ITSM)
Walk-Up Experience

ServiceNow Canberra End of Year SNUG

ServiceNow Canberra End of Year SNUG Join fellow customers, partners and our local team for an informal, relaxed catch-up. Share highlights, lessons and stories from the year while connecting with the community. Venue: Assembly Pub, 11 Lonsdale St, ...

Event
Meetup

Resolved! Password Reset URL Validation and User Verification in SLO

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets. Upon investigation, I ...

Question

Relationships

in relationships table, my application and my related list relationship is not showing why?

Question

WOTask field to become editable by Agents in Accepted state

In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset tabl...

Question

Funding the Platform as a Product

Platform underfunding is value starvation. Treat ServiceNow as a product with roadmaps, not a cost center. Shift from episodic project funding to capacity-based funding aligned to value streams (e.g., Employee Experience, Customer Operations, Risk & ...

blog

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

blog

Unable to modify custom field in WOTask when accepted

In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset tabl...

Question

CSM AI Agent: Troubleshooting Steps Identification

The Troubleshooting Steps Identification AI Agent analyzes the content of a case, identifies missing or incomplete context, compares it against relevant knowledge, and recommends the next best troubleshooting actions for live agents. It reduces the t...

Article
Case Management
Now Assist for CSM

How is hardware swap realized in ServiceNow SOMT Zurich Version

Question is around hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...

Question

Issue with Publisher Overview Results tab and Software License Compliance Position report

Hello Experts, Can anyone help me with the following queries and advise how I can find the root cause? 1. Any issues related to non-compliance will appear on the Publisher Overview Results tab after reconciliation.2. Products found to be non-complian...

Question

Product still appears in on Software Asset Workspace, even though License Under Management is false!

Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...

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