When email notifications are missing or slow to arrive, troubleshooting usually starts this way: open the email records, check the sender jobs, and read through logs. It works, but it's slow, and patterns are easy to miss when you're looking at one r...

When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...

Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...

Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...

Knowing you need to upgrade is only part of the picture; the preparation that matters depends on which kind of upgrade you're doing. Full release-family upgrades, patches within your current release, and non-production dry runs surface different risk...