ServiceNow Community

What is the difference between Insert, Insert and Stay, and Update in forms?

Question

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

Question

How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

Question

Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...

Question

Approval Notification in Virtual Agent in MS Teams is routing user to ServicePortal

We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...

Question

更新セットの使い方について

こんにちは。今回は更新セットについての質問です。作業中に、間違った更新セットを選択して作業していた場合、どのような対応方法がありますでしょうか。また今後の運用のために、皆さんがいつもどのようなルールで更新セットを使用されているかお聞きしたいです。※何も知らず、ひとつの更新セットに複数人が作業した情報を保存して、移送時に大量のエラーが発生してしまったため…

Question

Archival in ServiceNow

Hello Guys, I wanted to know about ServiceNow data archival Policies. When any table is archived, what would happen to the related records and the attachemnts in the record.eg. if i apply archival on incident table, what would happen to task_sla reco...

Question

Adding a Dashboard Button to the Chrome Toolbar in ServiceNow Configurable Workspace

This provides step-by-step instructions to add a Dashboard button to the side navigation in a Configurable Workspace using the UI Builder.PrerequisitesEnsure the following before proceeding:You have an existing workspace built with UI Builder and th...

Question

Microsoft Copilot integration with Now Assist FAQ - Zurich release

In the Zurich release, customers can integrate with Microsoft Copilot 365 to provide users with Now Assist-powered self-service in Microsoft Teams. With the Copilot integration, you get instant self-service for employees, fully supported by Servic...

Article

Instance Health Assessment

Does anyone here have a reference or template on how to conduct an instance health assessment that's hosted on-prem? Thanks in advance.

Question

How to integrate now assist virtual agent with Microsoft Copilot

Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...

Question

UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

Question

List Collector variable choices

Hi All,We do have a variable set with one variable type as multiple choices and the catalog item level we have a list collector variable referred to ABC table and there is no relation b/w these two variables on ABC table level.Now we want display the...

Question

How to move image above Support Resources in ESC portal?

HiI want to move an image above the Support Resources section in the ESC portal. I tried doing this using Page Designer but its not working as expected.Could someone please guide me on how to achieve this?

Question

VIP tag on Incident form in SOW

Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

Question