Can variables in Playbook "Questionnaire" activities be dependent on previous responses?

[Daniel_san]

Hi everyone,

I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions.

I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for example, conditionally displaying a field based on a prior true/false (checkbox) selection.

Is this kind of conditional logic supported in Playbook Questionnaire activities?

If not, are there any recommended workarounds to achieve similar behavior?

Note: The only workaround I’ve found so far is to split the questions into separate activities within the Playbook and apply conditions between them. However, this approach is cumbersome to configure and maintain, and it's not very user-friendly for agents either.

Thanks in advance for any guidance!

[Maik Skoddow]

Hi @Daniel_san 

Direct, in-form conditional logic for showing/hiding questions within a single Playbook Questionnaire activity is not currently supported in ServiceNow. The most common workaround is to split questions into separate activities and use conditional branching, but this is not ideal for complex or agent-facing flows as you already have figured out. For more advanced needs, custom UI development or leveraging Catalog Items/Surveys may be necessary, depending on your process requirements.

Maik