ServiceNow Community

Fields to display on case creation: how are they determined?

Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...

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Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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Help me someone in this, i need to mask password in VA

I am creating a Change password topic on Virtual agent to change password on AD. I am getting User inputs like Old Password, New Password and Confirm Password by Secure Masking (ie., by enabling Hash Function on all the fields). I am passing all thes...

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UI action is not appearing on the form despite configuring Declarative UI Actions & SI logic

Hey Experts, I want to create a UI action on the Service Operations Workspace using Declarative UI Actions for SC Task.Since the condition that determines who can see the UI action and when is quite complex, I plan to call the condition using a Scrip...

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Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Can we use decimal values in Change Risk Assessment metric definitions?

Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...

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How to configure SLA for catalog item tasks (sc_task) that will exclude Weekends and Holidays?

Hi Team, We want your suggestion on implementing SLA for catalog item tasks that will execute only on Weekdays, excluding Weekends and Holidays.Each catalog item has a delivery time associated in the Flow. When the Flow is executing, its considering ...

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[Article3 :-]Different Ways to Build Custom Applications in ServiceNow

I have decided to write an article that explains the different ways to create custom applications in ServiceNow, their purpose and use cases, the development steps involved, the personas who contribute, what can be achieved with custom applications, ...

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Best practice to handle large dependent choices in Service Catalog variable

Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...

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CSA or CAD certifications

Is it necesary to have the certifications to attend the interviews while am switching my career to ServiceNow.

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Register change of “Assigned to(assigned_to)” in the “Activities” field

Good morning, how are you?I would kindly like to ask about the possibility of registering changes to the Assigned to (assigned_to) field in the Activities field. I tried adding the field to the filter and also tried, through a dictionary override, to...

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Removing none choice in the record producer on the portal page does not save the icon value

The choice fields in the record producer save the icons as the value in the table. But removing none choice in the portal page does not save the icons in the record producer/table records. Any solutions or work around is appreciated. Thanks.

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Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools

Are Icons stored in choice fields in record producer part of update sets in ITSM

Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks

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