ServiceNow Community

How to calculate number of child incident within a parent incident using a Script?

Within my project, I want to calculate the number of child incidents attached with a parent incident and also want to add it to a report for my personal use in a dashboard where it will show, all the child incident details attached with parent incide...

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The Jamf Service Graph Connector and the process for updating a deprecated API call

Regarding the Jamf SGC (and SGCs in general), it installs using /uapi/v1/computers-inventory in the data stream REST step, but that version has long been deprecated. In general with these SGCs, is it expected the ServiceNow will push an update to use...

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Enable inactive user to be displayed

I want to display all users in one specific catalog item (sc_cat_item_guide). I added the catalog item sys id on the business rule named user query is displaying correct but, all other catalog item with field reference to users table is displaying ...

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Service Catalog

Red Hat Compliance

I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?

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Why does my event content have such a high number of views?

Hi everyone,I noticed that my event contents has a significantly high number of views, and I’m trying to understand why.are those bots? and how to fix it?

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Rome
San Diego
Tokyo

Merging CWM boards

How do I merge CWM boards?

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Knowledge Version is not showing in the List View

Hello Team,Knowledge Version is showing empty in the List view.While checking the XML view , I can see the Version.Find the below Screenshot. Can you help me to fix the issueThanks

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Clearing an HTML variable

I have an HTML variable that stores the sys_id of a record, and I have a client script that performs the clearing when there is a change in the field that modifies the HTML variable. The problem is that every time there is a change in the field that ...

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Is anyone else showing PDI offiline?

I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"

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Resolved! Recurring Field in Benefit plans

Hi,In SPM Benefit Plans, I observed that the Recurring checkbox does not function when both the Start Fiscal Period and End Fiscal Period are in the past. However, it works as expected when at least one of the fiscal periods is in the current or a fu...

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Not able to select agents group in dispatcher workspace

Hi Community,I am not able to select agents in dispatcher workspace though I have associated agents group and dispatcher group with suitable "type" field including with correct location for the group. So, what may be the issue, why am I not able to s...

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Tokyo

NLU/keyword topics does not load in Virtual Agent Designer

NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?

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Resolved! How to create report from User Subscription("user_has_subscription") table

I want to create a report that compiles information on how much Subscription is being used by department.I tried to create report from User Subscription("user_has_subscription") table, but report couldn't create by ACL.In addition, I checked whether ...

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Create query instead of RegX

I got the following RegX and need help how to use or transfer it for an encoded query to get all matching CI names (server names with class "Windows Server" from table "cmdb_ci_server").[i,I][m,M][c,C][i,I,t,T,p,P][e,E]0[0,d,D,f,F,a,A,p,P] [0,a,A,b,B...

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Booking window based on calendar week instead of booking date – is this possible?

Hi All,We are using Workplace Service Delivery (Desk Booking) and have a requirement around booking windows.I want to allow desk bookings up to 3 weeks in advance, but the calculation should be based on the calendar week, not the exact booking date.E...

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