ServiceNow Community

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article

Migrating from legacy ITSM to ServiceNow ITSM

Migrating from your legacy ITSM system to ServiceNow ITSM can be both an exciting opportunity but also present a range of challenges both technical and with people/process. It's a chance to leave behind old working practices and really challenge the ...

Article
Multiple Versions

Resolved! In Policy Exception Approval group field OOB showing two group where this is configured?

In Policy Exception there is Approval Group field. OOB when we click on magnifying glass of Approval Group field it shows only 2 groups to select 1. Compliance Managers 2.IT Risk Managers. If I want to add other groups how can I add there?There is no...

Question

I want to filter the input form to show only users belonging to a group.

In the input form below, the "Group" field references "sys_user_group".The "User" field references "sys_user".I want to display only users belonging to the group record selected in the "Group" field as candidates for the "User" field.Is this possible...

Question

from where these list of fields coming from on the cmdb_model table

Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model

Question

Show widget customization color means ?

In the ServiceNow widget, in "show widget customization," the green colour box is for OOB, and the blue is for "custom". What do the other colour boxes denote?

Question

Format Date GlideDateTime to dd.mm.yyyy ?

I am running a server side script which calculates the last day of the month. var gdt = new GlideDateTime(); gdt.addMonthsUTC(-1); var month = gdt.getMonthUTC(); var year = gdt.getYearUTC(); var d = new Date(year, month + 1, 0); gs.print(d); // last ...

Question

Attachment to Base64 Conversion in Scoped App

I want to transfer attachment from ServiceNow to third part in Base64 format in scoped application. Below is my script and the error is "Scope does not have read access to table sys_attachment". I am trying this in custom action(flow designer)(functi...

Question

Contextual Search Configuration for searching knowledge article.

how to configure only HR knowledge base articles should be visible for intake forms but i am unable to edit the resource configuration Search Resource Context Properties

Question

How to Populate a Catalog Item Field (configuration_item) Using URL Parameters in ServiceNow?

How can I populate the configuration_item field on a ServiceNow catalog item by passing a parameter in the URL? I want the field to auto-fill when the user opens the catalog item through a specific link.If you want, I can also give you the exact scri...

Question

Mobile App builder - Current User Issue when using User variable on the input form

In mobile app builder i have a reference Input and autovariable filled as "current user". Current user variable type is user whcih suppose to give the current user and when auto variable is filled it should show me User name instead of sys_id. when i...

Question

Remove shopping cart icon from record producer preview in Virtual agent chatbot

Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.

Question

Creation of provider notification workspace

Hi Team, I’m creating a workspace notification for the Incident, Change, and Requested Item tables. However, I’m facing an issue: I’m unable to locate where the notification body for workspace notifications can be modified. The system is using a def...

Question

Why Dynamic Content Blocks Don’t Work After Migration

Hi,In Core UI Dashboard filters created using Dynamic Content block such as User ID from sys_user table where Name field is set to true display value in the table and this cannot be changed. hence created filter based on Dynamic filter. Issue - afte...

Question

IssueLandingPageTaskUtils not allowing override

As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements Usually, OOB script includes allow override and have OOB comment as ...

Question