We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

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What`s New Popular Posts More The latest in Community Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Starting the evening o... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More George_1 Specialist Enable Dynamic Evaluation in Action assignment What is the functionality of Dynamic Evaluation in sys_declarative_action_assignment Read More George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More George_1 Specialist Form Section Is it possible to unLink a form section from a view in incident table, without deleting the record from ... Read More George_1 Specialist Resolve button popup In native ui and SOW I am getting the popup but not in CSM workspace.  Read More Its_Azar Specialist The End of NowLLM : Closing an In-House Era ServiceNow is ending the default use of its in-house large language model, Now LLM,... Read More pratikjagtap Specialist ServiceNow–Salesforce Bi-directional Integration Hi Team,Please find the attached ServiceNow–Salesforce... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (APAC) Hosted by jasminecole 24 Jul, 2026 03:00 AM PDT Event Details Online From Practitioner to Product Thinker: The Mindset Shift Nobody Taught You Hosted by jasminecole 24 Jul, 2026 07:00 AM PDT Event Details Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (AMS)S Hosted by jasminecole 24 Jul, 2026 09:00 AM PDT Event Details Online July 28 Workshop: Mission Ready: Unified AI Governance, Security and Automation Hosted by WhitleyT 28 Jul, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy: Document-Based Flows Content Understanding, Smart Docs & more Hosted by Abigail Lavadia 28 Jul, 2026 10:00 AM PDT Event Details Online July 28 Webinar: Predict, Prevent, Prosecute: Eliminate Fraud, Waste and Abuse with Snowflake Hosted by WhitleyT 28 Jul, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

PDI is temporarily hibernating due to an infrastructure issue

Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?

  • Question

Can't get into the PDI instance

The PDI instance suddenly can't be accessed, and the homepage shows an internal error. I still have a development studio inside the instance, so if the instance gets deleted, it will crash. 

  • Question

Information on REST ATF Creation

Hi Team,Could anyone recommend a good document or video that provides a detailed, step-by-step procedure for creating ATF with REST?I'm looking for resources that explain the complete process in a professional and well-structured manner, including pr...

  • Question

Requesting Yokohama Instance

Hi Team,I am trying to request a new ServiceNow instance with the Yokohama version. However, when I attempt to request an instance, only the Zurich and Australia versions are available in the list.I specifically require a Yokohama version instance. I...

  • Question

tenant-level service for microsoft 365

Hi All, We have a requirement where the customer has purchased a tenant-level Microsoft services, as are using the Microsoft cloud at the organisation level. We are currently configuring SAM Pro, and the customer has requested that we configure the t...

  • Question

Resolved! SLA stuck at pause even after its state is closed

Hi Team,I'm facing an issue with an SLA on the sc_request table. The SLA is currently in the Paused stage, and even after the request meets the stop condition (State = Closed), the SLA does not complete and remains in the Paused state.The stop condit...

  • Question

Form appearance post Australia upgrade

Post the Australia upgrade, an observation on the Change Module form where I have a customized reference field  "On befalf of" [[ non mandatory field]  if this field is not filled, every time the user opens that individual change record, on load it w...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. The Developer Site is now back online. We are continuing to investigate t...

  • blog

Email Script not working when clicked on Preview Notification

Hello all, I have configured a notification on my custom table, with When to run is whenever a record is created.So, when the user receives email on this, I want to provide him a link to "create an Incident".So, when the user clicks on it from the em...

  • Question

CMDB Task Approval

On a now learning instance, when a CMDB Task is created by a policy, it'll be assigned to System Administrator account (I left field Managed by group on CI empty). But when I apply on an official development instance, it's not assigned to System Admi...

  • Question

Unable to login to developer.servicenow.com (LOADING SCREEN)

Hi everyone,I’ve been unable to access developer.servicenow.com since yesterday evening.Here is what I’m experiencing and what I’ve tried so far: Issue:My Personal Developer Instance (PDI) went offline, and when trying to access the Developer Site, I...

  • Question

ServiceNow AIエージェントのカスタマイズ実践ガイド 第1回：OOTB AIエージェントの構造を理解する

AI Agent Studio 連載 第1回 ServiceNow AIエージェントのカスタマイズ実践ガイド第1回：OOTB AIエージェントの構造を理解する Investigate and Resolve ITSM Incidents を例に、Agentic Workflow、AI Agent、Tool、Script Include、AI Search の関係を整理し、 AIエージェントをカスタマイズする前に押さえておきたい確認観点を紹介します。 免責事項：本記事は、筆者個人の検証・経...

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