ServiceNow Community

Add Pending Vendor State to RQST workflow; add measurement of time for this state

Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...

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Questionnaires is not working in "CSM/FSM Configurable Workspace"

Hello, I am dealing with the "Questionnaires" OOTB button. the button works perfectly in the UI View. But not working in the workspace. The button should open the window that shows me the relevant Questionnaires for the current work order task, th...

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Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

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Resolved! Show more results as Catalog Item Variable for specific group

Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...

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ITSM: General

GRC: role matrix

Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...

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How to Restrict "View Workbench" UI Action to Specific Roles in Major Incident Management?

Hello Everyone,I am looking to hide the "View Workbench" UI action, which currently appears for proposed or promoted Major Incidents. My requirement is to implement role-based access control for the Major Incident Management (MIM) Workbench. Specific...

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Troubleshooting & Diagnostic guide for incidents

Hi, There is a Customer Service Problem Management (CSPM) application that agents can use troubleshoot for a case. The case is routed to CSPM application during diagnosis Is there anything similar to CSPM for incidents that can used for troubleshooti...

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Incident Management

AI Platform Workshop - December 04, Munich

Join us on the 4th of December in Munich for an in-person workshop to see how ServiceNow’s AI Platform delivers real business transformation. You’ll discover first-hand how to bring intelligence to every corner of your business, and walk away with...

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Resolved! Creating knowledge from a change

I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance

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UiPath Spoke - Add Item to Queue - Unable to load dynamic inputs (unknown)

I'm encountering an issue with the UiPath Spoke in ServiceNow IntegrationHub. Although I've successfully configured the OAuth authentication, and it's retrieving a token, when I attempt to use the 'Add Item to Queue' action, an 'Unable to load dynami...

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Reference list on workspace is not showing list on full size of pop-up

Hello,how can I make the reference list cover the whole pop-up, instead of having just a fixed height?Thank you

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Azure DevOps Integration Using Integration Hub

Hi , I am working on Azure DevOps Integration, where I need to fetch the user stories into ServiceNow .To set up the connection we are having child aliases set up in the system, but when I tried to establish the connection I am not able to see the ch...

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SolarWinds fields update issue on servicenow instance.

Hello All, In the Network Gear class record the IP address is not getting updated from Solarwinds. I have configured SolarWinds Service Graph Connector.And also the Serial Number is not getting correctly updated on Hardware assets from SolarWinds.Cou...

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Where to store objects like remote Applications and App Groups (e.g. for Azure VDI)?

Hi All, not really sure if this is the most fitting forum but here goes. I have some requirements to enable teams managing virtual desktop images, to create Application Groups and relate specific remote Applications that would be available in those g...

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Issue with SLA not being triggered

Hi all,I have created a new table and added SLA to it and sla is getting triggered in Dev. I moved the changes to Test and Prod where it works in Test but not in Prod. SLA definitions are same across all the instances it works in sub prod but it does...

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