ServiceNow Community

how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

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The Devil is in the Details: Understanding Permissions for the Microsoft SharePoint Online Spoke

Do you have a need to integrate ServiceNow with Microsoft SharePoint? Let's dive into the Microsoft SharePoint Online Spoke to understand more about what it can do for your project! Scenario: You've found the Microsoft SharePoint Online Spoke and...

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Automation engine
Integration hub

Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.

Today, AI finally clocks in. We asked, and you responded: your AI tools don’t work how you want them to. Maybe you got a wall of text with perfectly structured grammar on what you should do next, but that’s not getting the job done. It left you a...

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Risk ID Quetionniares won't initiate

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...

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CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hi , Im trying to register for my CSA exam through servicenow university , i have completed the payment and received the invoice as well . But the registration page is refreshing every second and in loop of continuous refreshing.Has anyone faced thi...

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including Business application and mapped application table in Copilot

We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...

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Using GlideRollbackContext API for records created via UI

Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...

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CSA Exam Looking for Mock Exams & Practice Questions

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All the Cmdb_ci records are showing in list view but when we try to open any it's showing error

All the Cmdb_ci records are showing in list view but when we try to open any record it's showing error that record not found what should be the issue .Can anyone please help me with this.Thanks in advance

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Query about Catalog Builder

I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.If I am going to transfer the update set to a...

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How to add Similar Incidents choice in Agent Assist resource.

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Architect

Unable to select application in the application picker for a custom application

Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...

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Resolved! Display variables from record producer on HR case (scoped)

Hi Team,Does anyone know how variables are displayed on HR case operational now? I am migrating my record producers from the global scope to the new HR scope, when I create the recod from the record prodcuer none of the variables tranfer over. When I...

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Case and Knowledge Management
HR Service Delivery

Understanding Adaptive Authentication Policy Contexts - A guide to Pre-Auth, Post-Auth, and ACR

Adaptive Authentication is one of the most powerful security controls available on the ServiceNow platform — giving you the ability to enforce contextual access policies based on IP address, device trust, user roles, group membership, and authenticat...

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Platform Security

Are custom fields the only way if agent wants to create HR Case directly via workspace

So our client wants specific HR Services to be submitted only via workspace, however, she have so many fields she wish to see in the HR Case form when creating the case. Note that this is not available in the portal, are custom fields the only way to...

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