ServiceNow Community

Show or Hide Specific Radio Button Options in ServiceNow

Overview ServiceNow supports dynamic option management for dropdown (choice) fields using built-in APIs. However, radio button fields do not have the same out-of-the-box (OOB) support. This article explains: The difference between dropdown vs radio ...

Article
Scripting and Coding
User Interface (UI)

Resolved! Project Template not carrying over the planned duration

We are trying to build a project template where project tasks have defined dependencies and planned durations. The idea is that when a new project is created from this template, the task dates should automatically calculate based on the project’s pl...

Question

transform script is not working

Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...

Question

Add Change Request Count to Problem Impact in Service Operations Workspace

In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...

Article
Now Experience UI Framework
User Interface (UI)

Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

Question

Process Flow: Adding a Splash of Color (and more!) to Step Display(s)

BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...

Question

Configuring List Layout Not Saving The Change

Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...

Question

FSO — Zurich Q4’25 General Release Now Available

Financial Services Operations (FSO) — Zurich Q4’25 General Release Now Available We’re excited to announce the General Availability (GA) of the Financial Services Operations (FSO) Zurich Q4’25 Store Release This release delivers innovation acr...

Article

Resolved! Software Models without Software Installations

Looking for a database view that would allow me to see all software models without software installations?Complicated since it involves a normalized discovery model with software installations and the discovery model matched to the software model. So...

Question

December 2025 Store Release Deep Dive Blog - HRSD

This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This will be called out in the feature section. Release b...

blog
Case and Knowledge Management
Employee Service Center
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Resolved! How can I display repair claims on the dealer portal?

Hello, I have installed bellow plugins for repair claim management.Manufacturing Sales Promotion ManagementManufacturing Repair Claim ManagementManufacturing Recall Claim ManagementAnd according to the following Docs, it states that repair claims can...

Question

How to pull a List collector type field into the reference field type in flow designer?

Hi all,I have a requirement to display the records of a list collector variable to the field of type reference through flow designer. I have tried the script: var name= fd_data.trigger.request_item.variables.name.getDisplayValue();return name;But it ...

Question

Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

Question

Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?

Question
Service Catalog
Service Operations Workspace
Virtual Agent

Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report? We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

Question