ServiceNow Community

Caller is blank or sometimes Mail for Inbound Email Notification for Incidents?Why?

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Reference field in Catalog Item works fine for admin but not for user?Why?

Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...

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SLA Due & the Made SLA fields in the Incident form for SLA are not correctly populating Why?

SLA Due & the Made SLA fields in the Incident form / module pertaining to the P1, P2, P3, P4 priorities SLA , since, those fields are not populating with the appropriate results

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To create the alert notifications pertaining to the Incidents SLA based on 25,50,75 %

To create the requisite alert notifications / triggers pertaining to the Incidents - ( P1, P2, P3, P4 ) reaching the Resolution SLA breach - ( Breach Intervals - 25%. 50%, 75 % ) accordingly and these to be delivered to our Group. How to achieve the ...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Help Identifying Source of Form Message Trigger

Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...

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How to exclude App Engine Studio and AEMC from a cloning process?

Hi everyone, We are planning a system clone from PROD to DEV, but DEV contains active development in App Engine Studio (AES) and AEMC that we must not lose. Our main question is very specific:Is there a supported way to exclude App Engine Studio and ...

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App Engine Management Center
App Engine Studio
Cloning

OD Podcast: Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Available now on-demand! Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals wit...

Event

User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

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OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time

Now available on-demand! Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a cultu...

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OD Podcast: Measuring What Matters: Establishing Value for SPM

Available now on-demand! Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue he...

Event

Hardware Asset Workspace - Exports

Disposal Orders Planned Asset Assets I need to export this list to audit Planned Vs Actual. Is Export available in workspace? Or do I have to flop over to Default and export thereWILL EXPORT in Workspace Ever be available?

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Data Export
workspace

Drilldown not working for "Saved Data Visualization" component in UI Builder

Hi all! I am configuring the CSM/FSM Configurable Workspace homepage dashboard and adding additional data visualizations. I created the data visualizations in Platform Analytics, and used the "Saved Data Visualization" component, rather than the "Dat...

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Converting XML to JSON fails with: Error: \"gs\" is not defined.,Detail: \"gs\" is not defined.

I've created an Action that essentially takes an input, which contains XML and converts it to JSON using the following code:(function execute(inputs, outputs) { var res = gs.xmlToJSON(inputs.payload); Outputs.custom_output = res.results.result.stdout...

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Simple steps to auto-enable user record on correct SSO login

Sometimes your source of user data is not fully correct.It can get incorrect data from external source or just temporary marks user as disabled while user on vacation. Script below will mark user record as active as a result of correct SSO login. Pr...

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