How to restrict closure of problem record if task open?

Hi,Requirement is to restrict the closure of the problem record if any task is open.One Business rule i have created but problem manager and problem admin able to close the problem record. Business Rule:(Update)When: beforeState = ResolvedScript:(fun...

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Taxonomy > Catalog and knowledge categories tab

Hello,Can you tell me what the tab "Catalog and knowledge categories" is used for in taxonomy? Especially the 3rd column "Available content for association". Thank you. 

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Need to configure queue rule based on RITM Requested for country assigned to respective agent

Hi  Need to configure queue rule based on RITM Requested for country assigned to respective assigned to of same country this should be for sc tasks and incidents If user submitting the request or incident with the assignment group as 'ABC' then this ...

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Instructor Led Training

Hello, I have taken Instructor led training (administration fundamental) and after its completion it is not marked as completed. Also, i am not able to use voucher to register for CSA exam.Error while registering for CSA exam : Candidate is not assoc...

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What is the email for Now Learning Support

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I want to manage the visibility of catalog items only to the subscribers to the Service Offerings

I would like to show the catalog items to the users who subscribed to the Service Offerings. Let's say On the service_offering table, there is a service offering called "SAP Retail " and Abel was added to the Subscribed by user related list and there...

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Just Complete My System administration course

Hello,Just Complete My System administration course. 

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Finished my Certified System Administration

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Emory University Walk-Up Experience

Hello, I am working on a project to implement the walk-up experience and I was recalling there was a talk at a SNUG in Atlanta from the team at Emory who did the walk-up experience for the IT helpdesk. I recall there was a tablet/mobile element where...

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Unable to delete node in VA topic

Hello Community,I have my custom topic created created but don't know for what reason the topic is not working as expected. So, I decided to delete some node and re-create but surprisingly I am not able to do anything(edit) to this topic.Yes, I have ...

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Service Graph Connector for GCP - Introduction

The Service Graph Connector for GCP (SGC-GCP) is part of the Service Graph integration projects. The connector is built to simplify the onboarding setup and ease the integration across multiple GCP projects in an organization. This application uses ...

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SAAS Connector and the Entra ID AuditLog Payload

Hi, we are enabling the SAAS Connector and bounding it the Entra ID environment. According to the description found here: Integrating with Azure AD . Because of the Delegated permission on the Graph API of "AuditLog.Read.All" the connector is able to...

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Calling Developers and Admins Managing Platform Security: Join the ServiceNow Product Lab!

Are you a developer or admin responsible for managing the security of your ServiceNow platform? We’d love to hear from you and learn about your experience. We’re inviting professionals like you to join the ServiceNow Product Lab Research Program.   P...

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Exclude some filtered data during cloning

I want to exclude some data from the Incident to be cloned into Dev and Test instance. How can I do that? Do I need to have a clean-up script to delete the data?

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Event got triggered but notification not triggered

Hi All, I need to trigger the notification from flow design using the event, in the event only i need to define the group dynamically.below script works in event log it shows user sys id in Param 1 but notification not triggered. var grp = current.ge...

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