Instructor Led Training

ShareefJM · 3 weeks ago

Hello,

I have taken Instructor led training (administration fundamental) and after its completion it is not marked as completed. Also, i am not able to use voucher to register for CSA exam.

Error while registering for CSA exam : Candidate is not associated with voucher, Your Now Learning and Webassessor accounts must need mapped correctly in Now Learning. if you need help linking accounts submit a case to Servicenow

Issue 1 : Unable to user voucher for CSA exam

Issue 2: course is not marked as completed, and when i select resume it keeps on loading.

Dr Atul G- LNG · 3 weeks ago

Hi @ShareefJM Please log a Now Learning case with the team. They will guide you and help resolve the issue for you.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9 · 3 weeks ago

Hi @ShareefJM ,

Raise a case with Servicenow. Please find email here - nowlearning@servicenow.com

But if you want to contact Servicenow for any other purpose- whom to drop mail for which purpose can be find here:-

https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources?id=kb_articl...

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

Bhuvan · 3 weeks ago

@ShareefJM

This could be due to various reasons and could be easily addressed by raising a support case with Now Learning team. Raise a case from below link & provide the details

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

They typically respond on same day and will help you with resolution.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@ShareefJM

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan