ServiceNow Community

Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty. As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

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In which scope we need to create Record producer and HR service while implementing lifecycle events

Hi All, I'm implementing a new lifecycle event in HRSD for that I need to create one Record producer and HR service. Now I have this doubt in which scope we need to create them?Lifecycle Events in Human Resources: Life Cycle Events(obvious)Record pro...

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Now Assist prompt and UI action issue in skills

Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?

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Application Picker-

1) am unable to set the visibility of application picker from zurich upgrade. Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?

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Banner logo is not visible

Hello Team , I have update the logo in the basic configuration , basic configuration 16 and My company as well. When I login on the login page logo is visible , but on the banner it is not visible. What could be the issuse ? IT IS BIT Strange. Ple...

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In the role table granted by showing empty

Hi Team, the roles are assigned to the user but not showing as granted by group name, instead of showing empty, even though the user is a part of the group. Can you please help me with this issue? How will we get granted by with group name? Thank you...

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SLA Breach Not Recalculating When Task Due Date Is Updated

Hi Devs,An SLA breach is calculated correctly when the task reaches its original due date. However, if the user updates the due date after that, the task_sla breach end date / breach percentage does not recalculate or update.Any guide on how to do it...

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ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

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Where and how TAP/ FTS is measured.

Where can I find FTS and or TAP usage by an individual customer? How this is measured by case and or customer? How many times is Follow The Sun = TRUE in the case. How many times was follow the sun marked as true in each case #FTS, #TAP, Delivery...

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Time cards are visible when resource status is still pending - SPM

Hi all, I have a question regarding the SPM Time Card and Resource Assignment process.Currently, when a Resource Manager assigns a task to a resource, that task becomes immediately visible in the resource’s Time Sheet Portal, even if the Resource Sta...

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Tracking Racks in ServiceNow as CIs and Creating Relationships with other CI Classes

In ServiceNow is it preferable to manage Racks (including Room, Row and Rack Unit info) as Configuration Items (there is a Class named "Rack") or as attributes on other CIs (switches, routers, servers, etc.)? We want to begin managing our Rooms/Rows/...

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Need to add a field which is kind of list collector on the incident form

Hi Folks, I had a requirement which I have a 10 types of choices for a field which the user need to select multiple choices with in the 10 choices on the incident form which field type will be used for this (Particularly on the incident form). Regar...

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Now assist role for knowledge creation

We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist sk...

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Optimization of Virtual Agent timer

Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds ...

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Resolved! After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

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