ServiceNow Development Instance Admin Account Has Become Read-Only

Royyapalli
Kilo Contributor

an hour ago

Hi Community,

 

Our ServiceNow development instance admin account has unexpectedly become read-only. The admin user has the snc_read_only role inherited through other roles, and we are unable to make any record updates even after elevating to security_admin.

 

Could you please help us investigate the snc_read_only role assignment and role inheritance for the admin user and restore normal administrator write access?

 

We have not intentionally changed any ACLs or security settings.

 

Any guidance or assistance would be greatly appreciated.

 

Thanks.

 
0 Helpfuls
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2 REPLIES 2

glideFather
Tera Patron

51m ago

ahoy @Royyapalli,

 

it must be reviewed and fixed by someone with the access to your instance. Nobody can do it from outside...


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

Aditya_hublikar
Giga Sage

6m ago

Hello @Royyapalli ,

 

I as far i know snc_read_only does not inherit in admin role . May be it is added explicitly . I have created one user and assign admin role to that user , i dont see any snc_read_only inherited to that user .

Aditya_hublikar_0-1792399929211.png

 

 

If this helps you then mark it as helpful and accept as solution .

Regards,

aditya