Regarding major incident management

Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...

• Question
• Incident Management

Parse Excel to JSON format

I am trying to read an attachment file from a attachment variable to parse data in it and build a JSON payload to use that information on a variable. to make any progress , I cant get past the parser.parse line, not seeing any error too. testing belo...

• Question

KB article breadcrumbs show "%short_descr" instead of article short description

I am encountering a weird issue with breadcrumbs in KB article. It shows as below : Home > Category > Knowledge Base name > %short_descrIt should be ideally showing the KB article short description at the end. This issue occurs only for one of our cu...

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• Tokyo

Standard Deviation ability in Data Visualizations

This is a roadmap question- in legacy Perf.Analytics- we have a 'control' type report that shows Standard Deviation.  When will this feature be available in Platform Analytics -Data Visualizations?

• Question

How to Restrict Requestors from Viewing Ineligible HR Services on the Backend Case Creation Page

HR Criteria configured on HR Services only validate against the Subject Person and cannot directly restrict Requestors from searching for ineligible HR Services in the backend (Agent Workspace / Case Creation Page). I want to ensure that ineligible R...

• Question

Service Poratl

Hi Team,Can someone please help me with this Service Portal change? I need to make the Knowledge Base section similar to the “Create an Idea” kindly help me asap. 

• Question

Apply Template Option of Client Email Templates not showing on UAT.

Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev  but on  UAT and Prod its not visible to Select email template although email templates which i created are there in table.In Dev there is an option...

• Question

How to send a single email to CC recipients for Group Approvals in ServiceNow?

Hii all, We have configured an email notification on the sysapproval_approver table to notify a group of users when an approval is requested. A CC recipient is also included in this notification.When the notification is triggered, each member of the ...

• Question

Description field not visible in Incident Template

Hi Team,One user is unable to see or add  the Description field while creating a New Template on the Incident table.User has snc_internal roleDescription field is visible on the Incident formIssue occurs only during template creationAs an admin, I am...

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How to land the details tab by default in Servicenow workspace

• Question

either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

• Question

What are the consequences of disconnecting from a source code repo?

We've been using a Gitlab repo in the development of an application in Studio. For various reasons we are now going to disconnect from the repo. Will ServiceNow revert to tracking changes via update sets, and what about all the changes that were prev...

• Question

Where is the article that explains digital integrations and how it relates to the CMDB

Some time ago I came across an article that outlined how the digital integration model and how it related to the CMDB I can no longer find it. Can someone please share the link to that article or community post. The reason I ask is one part of my org...

• Question
• Architect

Flow Designer Approvals Overview - Workflow Automation Center of Excellence

Workflow Automation CoE > Flow Designer > Approvals > Overview   Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. In the early days, we would just set the task.approval field to the desire...

• Article
• Flow Designer
• Workflow Automation