ServiceNow Community

Passing values from RITM MRVS to Change Request in a readable fashion

I am trying to build a firewall rule change request catalog item. I have an MVRS that capturessource_hostsource_ipdestination_hostdestination_ipportsprotocolsOnce the RITM is approved, a Change Request is opened. Everything is working, except getting...

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Differentiating server software vs. cloud/SaaS in ServiceNow SAM — is there a built in way?

Hi everyone, I'm working with a client to update and maintain accurate software models in ServiceNow SAM. We need a way to differentiate server-based software from cloud/SaaS deployments to ensure the correct installation and discovery processes are ...

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Feature
SAM
Server

UI Actions, does Visible work with Dotwalked fields?

I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario. Except that we cannot. We can render them read-only, but not visibl...

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Managing Glide Lists

A colleague of mine recently asked for some assistance in managing Glide List (glide_list) fields. I had written some scripts that were fairly task specific so I rewrote them as generic as possible and share them here.Glide List fields are a field th...

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Resource Assignment Vs Resource Plans

Can you use both Resource Plans and Resource Assignments in Zurich? Is there any negative impacts if they are both being used?

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Resolved! Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

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Resolved! Platform Analytics set Dashboard as Homepage in Australia

Good morning, I just created a new data visualization for a user and would like to make it their homepage. I don't see how to do that. I did find that a system property "glide.next_experience.user_selected_landing_page_enabled" needed to be created...

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Save the Date: Arkansas SNUG | July 29th | located at NWACC

We're pleased to share that the next ServiceNow Arkansas User Group meeting will take place on Wednesday, July 29th at NWACC in Bentonville, AR. ServiceNow experts and users are invited to connect and talk about the latest ServiceNow updates, best...

Article

Platform Analytics Enablement Toolkit

Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...

blog

Resolved! flow designer if statement returning false when condition is actually true....

Hi Team I have a frustrating issue here. I am working on a flow to check manager financial delegation and iterate through user records until doa is sufficient. I've set it up so that it- looks up requested for user's manager- adds the manager record...

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Update Incident Record - Assignment Group

Using Workflow Studio to build auto assignment for incidents. I am not able to pass the data pills from the Trigger Record: (Assignment group [Record]), (Assignment group [Sys ID]), or the (Assignment group [Name]), to the Assignment group field of ...

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[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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Resolved! Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

Question

Auto-Populate Catalog Item Variable from Custom Widget Record Selection

Hello,I have created a custom widget that displays a list of records. Each record card contains a button that redirects the user to a catalog item. This catalog item has a variable that references the same list of records used in the custom widget.Wh...

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Catalog Item
portal widget
Service Portal
widget

CSM to ITSM model: Can we use RITM as primary instead of always creating SCTASK?

Hello Community,We currently use CSM for external client facing support & services and are implementing ITSM to support those client requests, with an automated flow from Case to Request (CSM to ITSM).There is a design debate internally:Implementatio...

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