ServiceNow Community

ServiceNow Exchange: Platform Academy - Introducing Voice Agent for Mobile

We’re excited to introduce AI Voice Agents on Mobile, now available on the ServiceNow AI Platform! This course explores how voice-driven experiences bring natural, human-like conversations to your enterprise workflows—anytime, anywhere. Learn how AI...

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How to Get the Most Out of Impact Guided

When Impact Guided is used intentionally, the difference is clear: faster time to value on new capabilities, reduced platform risk through proactive health monitoring, and stronger adoption across your organisation. The customers who get there...

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ServiceNow Impact

Resolved! ServiceNow Administration Advanced question

I am taking ServiceNow Administration Advanced, but I don't know the target name, user with admin privileges, or password in Lab 1.2.1-F.

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How to Add Personal Email ID for ServiceNow University & Community?

Hi everyone,I need help updating my email address for both ServiceNow University (Now Learning) and the ServiceNow Community. My accounts are currently linked to my work email, and I want to add or switch to my personal email to keep access to my lea...

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Not getting the correct record in Retrieve Worker Profile Staging table from SuccessFactors Spoke

We have HR Integration in ServiceNow - SuccessFactors using SF Spoke, but the action/subflow Retrieve Worker Profile is not getting the correct record if the worker has 2 jobsExample:User has 2 jobs- Old: Tagged as Employee but already Terminated- Ne...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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what should be ideal state of HR case , when one of the HR Task is cancelled.

Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...

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ServiceNow Exchange: ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

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ServiceNow Exchange: ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

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ServiceNow Exchange: AI Academy - AI Voice Agents - From First Look to First Call

Join us to discover what AI Voice Agents are and why traditional phone experiences fall short - then walk through key configuration and a live test call so you can see it all in action. Whether you're exploring AI Voice for the first time or ready...

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Manage Skills not allowing updates to skills

We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...

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ServiceNow Exchange: [EMEA] Software Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

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Report for show ticket count per day grouped by category in Platform Analytics Dashboard

I'm trying to build a report in Platform Analytics (PAR) Dashboard. The report should show ticket counts on per day basis, but I don't have any Date field in my table. There is only Created field which is a date/time field and hence the separation is...

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ServiceNow Exchange: [EMEA] Software Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

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Managing ServiceNow admin access from a Privileged Access Management application?

Hi, Have been asked to review how we grant, manage and monitor privileged access in ServiceNow. At this stage we are defining privileged access to users with admin and security_admin roles. This may change to include some of the sub-admin roles. I ...

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