ServiceNow Community

How to add the ADD button to the cases related list on problem record in serviceoperations workspace

Hi Team, Could you please help me with how to add the ADD button to the cases related list on problem record in sow.?T@Dr Atul G- LNG

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What is this system property for? sn_wsd_visitor.visitor_inbound_email

Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice? I can see from documentation:This property enables you to specify a generic email address to send or receive visitor requests.Type: stringDefault...

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UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields. the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

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Email Watermark Updates Failing for Users Without Roles on Custom Task Table

Hi Community,I have a custom application in ServiceNow with a custom table that extends Task. Emails received are processed into this table, and ACLs currently allow only users with the 'ABC' role to edit records.In our business scenario, we also hav...

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Script to compare variables

I have some variables in the catalog item and some variables that are in a MRVS (Minimum Reference Value), but I can't compare the variables because the variables outside the MRVS are coming back empty. Could someone help me with this script?function...

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Searching for HR case results in HR Case form displaying instead of showing HR case ticket in portal

Currently, whenever someone attempts to search for an HR case that they created in the Employee Center, it shows the default ServiceNow HR Case form view instead of displaying the ticket in the portal.I think there is supposed to be a setting for dis...

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on change client script is not working on service operations workspace

on change client script is not working on service operations workspaceI need to auto populate the location, when caller is selected, but it is not working, please help me with thisfunction onChange(control, oldValue, newValue, isLoading) { if ((isL...

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How to Embed EC Pro Notification Bell into Global Header in ServiceNow?

Hi ServiceNow Community,We are currently using the Global Header in our instance and want to embed the EC Pro Notification Bell into it, similar to how it appears in the Employee Center.What is the recommended approach to embed the EC Pro Notificatio...

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Resolved! What happens to SLA when an incident is reopened after being resolved in ServiceNow?

Hi everyone,I have a question regarding SLA behavior in ServiceNow when an incident is resolved and then reopened.Let’s consider a scenario:An incident is created, and an SLA (for example, 1 hour) is applied. The issue gets resolved within that time,...

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Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience

Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...

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Column width cannot be adjusted in a Platform Analytics Dashboard

How can i adjust column width in a Platform Analytics Dashboard?

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Can two user update the two different variable set simoulteniously before submit the request

Hi Folks, In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal? If anyone has any solution on it. Thank you in advanced! Regards,Pravin

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Resolved! Read only role to view cases in CSM

Hi,Is there any read-only role to view cases in CSM which does not cause license? Kindly help.RegardsSuman P.

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Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

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Resolved! it's possible do this from flow ?

As part of this Enhancement, we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built a...

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