ServiceNow Community

Seeking Guidance on HR Gold Build Development

Hello ServiceNow Community, I'm developing a Gold Build for HR processes based on our internal delivery framework and could use some expert advice.What I've Done:Studied our internal implementation methodology (DGEM)Created acceptance criteria for ke...

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Incidents that were Closed, are getting re-opened by Sentinel Integration. This should not happen.

Good morning.!Incidents that are once "Closed", are getting automatically re-opened multiple times, through Sentinel Integration. We need to stop this from happening, because Incidents can only be re-opened, if the Incident's State is "Resolved", and...

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Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

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AI Search
copilot
MS Teams
Virtual Agent

Flow Designer - choosing the right action?

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on. My look up application records is wor...

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Distribution of Hours per User in Resource Management

Good morning, I'm currently setting up Agile Development in ServiceNow. When scrum tasks are created and assigned to a user, I’ve set up a flow to automatically create a Resource Assignment for that user. However, when I access the Resource Managemen...

Question

Best Practice for Representing Application Modules in CSDM

In our CMDB (aligned with CSDM v4), we currently have Business Applications and Business Services defined — for example, Outlook as the Business Application and Email as the Business Service.Similarly, other applications are classified this way. Howe...

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Creating Dependency Between Two Glide List Fields

Suppose I have two Glide List type fields: Category and Sub-category, each with three choices — A, B, and C. The requirement is:When the user selects A in the Category field, only A should be visible in the Sub-category field.Similarly, selecting B o...

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Skipped record Unfortunately reverted back to the "Base system" (Yokohama)

Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...

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take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

Question

Resolved! Business rule error message from another table

I have a business rule running on the rm_scrum_task table. It is an after update that runs as follows. The code is just to set the story state to work in progess. (function executeRule(current, previous /*null when async*/) { // Add your code here...

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Update RITM watch list from catalog item variable

Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.How best to accomplish this?Thank you.Rachel

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Looking for the Best Resources to Learn ServiceNow FSM from Beginner to Pro

Hi everyone, I’m currently exploring ServiceNow Field Service Management (FSM) and would like to learn it from the very beginning to an advanced level.Can anyone please suggest the best official links, documentation, or learning paths (like from Now ...

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Next version of the SIR Workspace: Opportunity to Provide Input

The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...

Question
Security Incident Response

Next version of the SIR Workspace: Opportunity to Provide Input!

The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...

Article
Security Incident Response
Security Incident Response Workspace

How to migrate CSDM data from lower environments to higher environments?

Hi all, We are enabling CSDM and capturing the changes in the lower environment and plan to do a phased release for different applications.We are trying to prepare a script to capture CSDM related data like Service instance, technology management ser...

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