ServiceNow Community

Case Playbook for Complaints

Hi all, I'm experimenting with workspaces and playbooks in my PDI (Zurich).I have installed the 'Case Playbook for Complaints' application as I want to see a playbook in action on a case in the CSM configurable workspace. I can raise a complaint case...

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Adobe Integration error SAM

Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...

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Endpoint Management

Endpoint Management capabilities in Service Now

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How to add new Dashboard Widget on SOW home page unlike 'incidents assigned to you'

I want to add a new dashboard widget to Service Operations Workspace home screen that displays incidents where condition is :Caller.VIP = truePFA , SS for reference.

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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ATF - Set Component Value (Custom UI) for Change Security assessment

I created a ATF to test change request security assessment. Here are the steps:1. Record Query2. Open an Existing Record3. Clicked a UI action: Clicked UI action 'Security Assessment' on 'change request' form4. Set Component Values (Custom UI)I set ...

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Manager workspace active work data not showing

In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.

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Not able to see manage instance on servicenow developer portal

Everytime I go on to ServiceNow developer portal, not able to see manage instance section. and therefore not able to access the instance. everytime need to raise the request for new instance

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Best approach to managing workflows that keep changing?

I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?

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ServiceNow University Lift Off to Knowledge

Has anyone received ServiceNow University Lift Off to Knowledgeprize: ServiceNow Mainline Certification free exam attempt - International Winner?

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Introducing the New Workplace Admin Experience: Space Planning

Recap What's new: A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 release. Who it's for: Workplace managers responsible for space allocation, team co-location, and...

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Resolved! Database view showing (empty) on fields with data while returning other fields from same record

I have a database view set up to link the SLAs to the RITMs to the Tasks so we can review information on that basis.I have a database view that is working for our visualizations, however upon reviewing the list it is only returning (empty) for the ca...

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Added incident on announcement on SOW grid view, but clicking on a record does not open it.

In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...

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Set field value in workspace

Hi All, I have created a page variant to create a new record in custom table. In rate type field I want to pre-populate a default value whenever form get loaded. For this requirement I have added [field] set value handler under From loading state cha...

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Doing Project Requirements Gathering In SPM

Greetings, everyone! I wanted to see if anyone used SPM to do their project requirements gathering and how. Do you have a specific template (out of the box or customized) to document the requirements? How do you handle things like network diagram o...

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