Change Management

[AnthonyN5321971]

I recently upgraded my PDI from Zurich to Australia. Build name: Australia
Build date: 10-06-2026_0905 Build tag: glide-australia-02-11-2026__patch7-09-17-2026

I'm using the Admin role. The problem is that the Change Management Menu does not display in the filter navigator menu. Incident, Problem, Service Request and Knowledge all display on the menu.

Executing "change_request.list" displays a list of the demo data change requests. The Change Management Core Plugin "com.snc.change_management" is installed and is active. I have tried repairing the Plugin, but no change. In the "com.snc.change_management.list", change does not show up in the list. In the "sys_app_module.list", change also does not display in "Application Menu" field, but there are Title references to Change. I have reset my PDI to no avail. I've searched for any and all documentation that I could. Nothing has worked. Can anyone help with this?

[Dr Atul - LNG]

Hi @AnthonyN5321971 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

Change Management

Problem Management

Major Incident Management (MIM)

On-Call Scheduling

Walk-up Experience

Application ID: sn_sow_itsm_adv_ct

Latest or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.