ServiceNow Community

User changed the incident state to resolved without filling mandatory fields

Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.

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ACL Controlled by reference option not working in Yokohama but working in Zurich

We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...

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Report on sys_template table

We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report

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UI Policies Not Applying Correctly for Case Variables

Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...

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Dashboard Sharing Option Not Visible for User

Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...

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Sprint Board on the Sprint Tracking page is not showing the current Sprint stories.

Hello Community, Sprint Board on the Sprint Tracking page is not showing the current Sprint stories earlier it was showing the stories when stories were in previous Sprint however, I can see stories in Sprint planning tab. This issue occurs after I ...

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Set a hyperlink in notification

I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?

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How to create SC task in a bi directional integration using flow designer integration hub?

How to create SC task in a bi directional integration using flow designer integration hub? Can anyone explain me in a step by step ?

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List Layout Appears Different for Some Users in HR Table

Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...

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Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

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Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

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Populate all the users selected in "requested for" in requested for email id variable in servicenow

Hi Community, Here my requirement is , for a catalog item "requested for" should allow multiple selections, if they select 4 users all those 4 users email id should get populate in "requested for email" . I have written script include and on change c...

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MAC Adress in "capture asset tags" dialog box

According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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Issue ingesting multiple affected users using Azure Sentinel Incident Ingestion Integration

HiWe're having a bit of trouble adding multiple affected users into SIR tickets using the Azure Sentinel Incident Ingestion Integration. We are able to ingest Sentinel Account entities (${Account: properties(displayName)}$) using a simple glide get q...

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