ServiceNow Community

What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

Question

Maria DB VS Raptor DB - Record Deletion Performance

My name is Forrest Falk, and I am a ServiceNow Certified Master Architect (CMA). I have had the opportunity to test both RaptorDB and RaptorDB Pro instances. With these tools, I have decided to start a series in the community where I will be testing ...

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Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

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Innovating Safety, Ensuring Health: Transforming the Workplace with ServiceNow Health & Safety

When you think about workplace safety, what comes to mind? A fire drill? A wet floor sign? Maybe a monthly safety meeting where someone reads off procedures from a binder written ten years ago? Let’s be honest: the way many organizations handle healt...

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orchestration activity always use the default mid server but its not checking the capability in mid

orchestration activity always use the default mid server but its not checking the capability , ip ranges in mid server table , or it may be checking but its failed we added the capability and IP ranges but its not working please let me know if someon...

Question

SPM Process Guides

To understand how the out of the box processes work in Servicenow by product, review the listed process guide/s. Then align your process to ours to see where there are differences and gaps. This will help you create your requirements prior to start...

Article

Need help to configure mecm spoke

Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...

Question

Adding a condition in change request

Hello All,I want to add a condition in the change request in case CI field is selected as Unknow, user will get a link to open a request to get the CI added.He will able to move further only in case he creates a request and request is linked to the c...

Question

Need to send an email with list of incidents which are not updated more than 2 days

Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.

Question

Resolved! how to upgrade Xanadu patch 9b

how to upgrade Xanadu patch 9b you assistance would be more valuable thanking you in advance

Question

How can we remove the new button when we click on a widget in the Overview dashboard in SOW

Hello everyone, Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace? Please find the attached screenshot for reference. Plea...

Question

Resolved! Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

Question

How are you assigning incidents in your latest itsm project?

How have you set up the incident assignment process in your latest itsm projects? Directly to the support group of CI or support group of service offeringOr using predictive or task intelligence?or should it be assigned to service desk always who th...

Question

How to add get parentSysId to the Link to Destination event handler

Hello,This is probably a simple question for some, but I can't seem to figure this out. I have created a uxf declarative action for a related list. This has an add on event mapping to a handled event in ui builder that is mapped to a link to destin...

Question

Limitations on Data Certification Admin Role with CMDB Workspace

We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...

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