ServiceNow Community

Embedding E-Signature into Existing PDF Attachment on Incident

Hi Team,Is it possible in ServiceNow to embed a user’s e-signature (drawn or typed) directly into an existing PDF attachment on an Incident record, and update the same attachment with the signed document instead of creating a new one?I am currently u...

Question

Simplified Order Management lifecycle in ServiceNow

Alert to all ServiceNow Architects, BAs, and Developers! This handout simplifies ServiceNow Order Management (SOM) and the complete Order-to-Fulfillment journey in a clear, system-driven way.It covers order capture, decomposition, orchestration, and ...

Article

Automating Microsoft Entra (Azure AD) Group Membership from Catalog Item Based on Checkbox Selection

Hello Community,I am working on automating Microsoft Entra (Azure AD) group membership assignment from a Service Catalog request and would appreciate guidance or best practices from the community.Current SetupI have a Service Catalog item titled “EFB...

Question

DRO Architecture : Salesforce Vs ServiceNow

Salesforce’s 2-level DRO relies on flat task orchestration, often requiring custom logic, while ServiceNow’s 5-level hierarchical DRO structurally separates product, service, and resource execution.This deeper architecture allows ServiceNow to automa...

Article

CRM Data Architect view

Attention developers, architects, and enthusiasts interested in ServiceNow CRM. Here is a powerful handout that visualizes the end-to-end Lead-to-Cash data architecture.This diagram illustrates how ServiceNow integrates CRM, Order Management, Fulfill...

Article

Comparisons between Salesforce and ServiceNow CRM

Salesforce has long led the front office with powerful sales and marketing capabilities, but today the real enterprise challenge is not selling, it’s execution.ServiceNow is emerging as the stronger platform by connecting sales to fulfillment, servic...

Article

SPM Demand (dmn_demand) — Add work notes to closed demand by non-admin users (OOTB solution?)

Hello,We are using ServiceNow Zurich with SPM Demand Management (dmn_demand table).After a demand is closed (Closed Complete), we would like specific users (PMO admin group) to be able to add work notes only for correction history purposes. All other...

Question

Simplified CRM process flow

Alert to developers, architects, BAs & CRM enthusiasts—this end-to-end ServiceNow CRM flow (Lead → Opportunity → Quote → Order → Service → Renewal) simplifies the entire revenue lifecycle into one clear visual.This will help you understand complex pr...

Article

SPM Demand (dmn_demand) — Add work notes to closed demand by non-admin users (OOTB solution?)

Hello,We are using ServiceNow Zurich with SPM Demand Management (dmn_demand table).After a demand is closed (Closed Complete), we would like specific users (PMO admin group) to be able to add work notes only for correction history purposes. All other...

Question

Need help to create an AI Agent

I'm looking for some reference video/documentation related to AI Agent.. If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open "" when user searchs for something...

Question

Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

Event
In Person
Meetup

Christchurch SNUG April 2026

ServiceNow User Group (SNUG), Christchurch, Hosted by Deloitte, Tuesday, 28 April | 4:00 PM – 5:30 PM | Networking drinks to follow Join the ServiceNow User Group in Christchurch for an afternoon session focused on AI in enterprise operations, host...

Event
In Person
Meetup

25 prompts on build agent PDI

Hi, I have just started testing the build agent on my PDI and thought you get 25 user prompts per 30 days however I seem to be limited to 10. I have the plugin installed and it says it should be 25 so how do I get more?

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

Resolved! Enterprise Agile Planning

Dear Community Members, I hope you all are having an absolutely phenomenal year so far.The CIS-SPM certificate introduced topics covering only SPM Standard and I have worked on them in an organization. Of course, I am certified too.But, the thirst fo...

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