ServiceNow Community

Assignment group interactive filter, for the SLA Breakdown by Assignment Group table

Hi Everyone, I have a report, that shows results of the "sla_breakdown_by_assignment" table. It shows all the groups that touched the incident and consumed time in the sla task. It is handy for seeing who consumed the most business elapsed time, cont...

Question

Issue with Cloud Data Center & Hardware Type Explosion After Enabling Single Hardware Type Property

Hi Community, After enabling Cloud Hardware Type property, we are seeing an unexpected behavior in our CMDB:For each Cloud Service Account, around 100 Data Centers are being created.Under each Data Center, approximately 100 Cloud Hardware Types are b...

Question

snc_internal user can't able to see the group information in service portal

Hi All, In catalog we have sys_user_group reference variable, when SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. I...

Question

Re:snc_internal user can't able to see the group information in service portal

This question was raised sometime ago where in a catalog item, there is sys_user_group reference variable. When SNC_internal role user tries to raise a request they are not able to select the group in reference variable it shows "no group found". How...

Question

Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

Question

Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

Question

Checklist in SOW not refreshing after Declarative Action updates record

Hi everyone,Following the instructions in this post: Re: SOW Checklist - ServiceNow Community, I was able to successfully display the checklist in the SOW (Side Panel) checklist component on the record form of my custom table, which extends the task ...

Question

How to add a new section in BCM Workspace under BIA analysis ?

Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Question

Resolved! FSM Workspace - AWA

Team, Good Day. Need help in understanding the availability of AWA with FSM Workspace. if "Yes" -> How to implement AWA within FSM Workspace. Thanks in Advance. BR, Nidhin Mohan

Question

Resolved! How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

Question

I’m not able to submit a catalog item request in Workspace

I’m not able to submit a catalog item request in Workspace. When I click the Submit button on the catalog item request page, nothing happens and the page stays the same. Does anyone know what might be missing or causing this? I’m using the OOB Catalo...

Question

user avatar needs to display along with user information

Hi All,I am new to UI builder. We are building the custom workspace. in list view beside to user name the user's avatar also needs to display. Like it should be combination of users avatar and username. so kindly provide any idea to achieve this

Question

Post created but moved to "ServiceNow Community : My Unmoderated Items : My Rejected Items"

@Dan Bruhn I have created the post but it moved in to "unmoderated items-rejected items" can you guide on the same what needs to be changed? Regards,Dipesh

Question

Software Asset Professional - Loading software entitlements without PPNs

Hi Community, We are implementing SAMPro and are struggling with how to get our entitlements loaded into ServiceNow when we cannot match up to the Publisher Part Numbers. I created a Software Entitlement and mapped to one of the publisher part numb...

Question

HR Workspace: Email Client Template “To” field not populating from custom string field

Hi,I have an Email Client Template on sn_hr_core_case.In the To field i use: javascript&colon;current.u_external_email ? current.u_external_email : current.opened_for.emailu_external_email is a string field containing a valid email address.The behavi...

Question